Each donation in the fight against COVID-19 directly impacted our caregivers and the care our patients received.In spite of a difficult year, funds donated to PIH Health Foundation over the past year also supported several other critical programs including, but not limited to, PIH Healths James P. Fitzgerald Spiritual Care Services, the Patricia L. Scheifly Breast Health Center, Critical Care Center, and Cancer and Cardiac programs. Brian W. Yue+ and Mrs. Andrea Yue, Anonymous*Mr. Manuel Abadines*Ms. Rhodora I. Adonay*Ms. Victoria AlexanianDon and Michele AlvaradoMs. In this role he is accountable for all capital construction projects, plant operations, plant maintenance, and grounds for all PIH Health locations. and Mrs. Randolph HeartfieldDr. Shang Wu+Ms. . In addition, these gifts helped fund child care, meals, and other support services that enabled our staff to stay on the frontlines. Using validated employee feedback gathered with Great Place to Works rigorous, data-driven methodology, certification confirms that a minimum of seven out of 10 employees have a consistently positive experience. This also includes 15 primary care physicians and 69 specialists in Downtown Los Angeles a new growth area for PHP with the recent addition of PIH Health Good Samaritan Hospital to the health system.PHP looks forward to adding even more physicians and APPs to its network in FY 2021. Combining expertise and resources among our hospitals also means sharing experience and knowledge between highly trained physicians like Steven Burstein MD, an interventional cardiologist, and other physicians at PIH Health.TAVR is a minimally invasive procedure to replace a narrowed aortic valve that fails to open properly (called aortic valve stenosis). Stacy has been with the organization since 1993. Dennis J. Sargent and Dr. Kathy Forte+Dr. Chair, PIH Health Board of Directors James R. West President and Chief Executive Officer, PIH Health Highlights Over the past year much has transpired for PIH Health. Job Location. Normal distribution channels were unable to keep up with the increased demand for PPE, hand sanitizers and disinfection wipes as healthcare organizations, PIH Health included, were placed on monthly allocations by distributors based on pre-COVID rates that were not sufficient. and Mrs. Mark Schneider+Mrs. FocusOpen CommunicationTeamworkAccountabilityQuality. Alvarado earned a bachelors degree in Political Science from Loyola Marymount University and a juris doctorate degree from the University of Southern California. He participates in the strategic planning process and works closely with executive leadership. These strict procedures created strong safety outcomes.The cohort teams cross trained all registered nurses (RNs) in respiratory inhalation treatments to prepare for potential reductions in respiratory therapists, in the event staff became ill and needed to quarantine. His warmth, leadership and generosity will be greatly missed. Amy manages the overall strategic and operational success of PIH Health Foundation, while leading staff and programs through the expansion and execution of the PIH Health mission, vision, and goals. PIH Health Downey Hospital cared for 561 COVID-19 patients, PIH Health Good Samaritan Hospital cared for 721 patients and PIH Health Whittier Hospital cared for 570 patients.. Karen R. Seulke*Sg2Mr. He also works closely with PIH Health Physicians (PHP) leadership to grow the IPA and recruit new physicians to the PHP network. PDF FACT SHEET PIH Health - PIH Health Hospital Fiscal Year 2020-2021 PIH Health Board of Directors - PIH Health Hospital Evangelina U. Salamat*Ms. Loretta M. Salas*Mr. and Mrs. Gerald and Tuyet SalzmanDr. The command center structure brought interdepartmental leaders together to make key decisions about employee health and ways to best care for COVID-19 patients based upon direction from the Centers for Disease Control and Prevention (CDC), the Los Angeles County Department of Public Health (LACDPH), and the California Department of Public Health. Connie IrwinMr. In fact, we placed approximately 100,000 calls to community members.The implications of the pandemic on PIH Health were substantial, but by September 2020 patient visit volume was back on track and in some areas volume was even higher than before the pandemic. With COVID-19, we continued to see all Home Health and Hospice patients amid changing workflows, and even increased the census by 42% in one quarter (Q2 average census 669, Q3 averages census 948). Over, 10,000 patients have been tested for COVID-19 inside of our Urgent Care Centers. A special thank you to the departments listed below that made significant contributions to our organizations collective response to support the health of our community between March through September, and to the next fiscal year. PIH Health Downey Hospital created an additional 10-bed COVID-19 ICU, PIH Health Good Samaritan Hospital reserved a 28-bed ICU for COVID-19 patients and PIH Health Whittier Hospital expanded to a 48-bed ICU for COVID-19 and non-COVID-19 patients. Vid Shivaraman MHA was promoted to the role of Vice President Managed Care Operations in May 2019. summary sheet, Exterior photo of PIH Health Downey Hospital, Executive Team photo Richard Trogman, Ceonne Houston-Raasikh and Dr. Diaz, Digital thermal thermometer to symbolize checking temperatures due to the COVID-19 pandemic, Armen C. Gregorian MD, General Surgery and Colon/Rectal Surgery, Eduardo A. Tovar MD, Cardiothoracic Surgery, Ravi M. Shankar MD, Hematology and Oncology, 2019 Three-Year Accreditation with Commendation to the PIH Health Whittier Hospital Comprehensive Community Cancer Program by the American College of Surgeons Commission on Cancer (CoC), Accreditation by Center for Improvement in Healthcare Quality (CIHQ)*, PIH Health Whittier Hospital Designated as Los Angeles County Disaster Resource Center*, Los Angeles County Emergency Department Approved for Pediatrics (EDAP)*. Funds raised by PIH Health Foundation benefit the communities PIH Health serves through quality healthcare and health-based programs and services.In 2020, $8.9 million was raised in support of PIH Heaths mission of providing outstanding care for our patients and our community. In FY 2020, with the acquisition of Good Samaritan Hospital, PIH Health Foundation expanded its fundraising efforts to include Good Samaritan needs. This means that there were areas in the hospital specifically for COVID-19 patients or those suspected of having COVID-19 to keep them apart from the general patient population, helping to reduce transmission. PIH Health is a regional nonprofit healthcare delivery network that serves more than 2.1 million residents in Los Angeles and Orange . More than 90,000 patients were seen virtually and had their healthcare needs met with the help of technology. PIH Health Foundation is a 501(c)(3) nonprofit organization with the sole mission of raising funds through philanthropy to benefit PIH Health and its affiliates. Michael A. Meyer*Janet and Patrick MooreMrs. In November 2019, Whittier resident Antero Palacios became the first patient to have a transcatheter aortic valve replacement (TAVR) procedure performed at PIH Health Whittier Hospital.PIH Health Good Samaritan Hospital joined PIH Health's network in December of 2019, adding expertise in several areas that enabled us to enhance the care we provide to our patients. Mo is responsible for the system wide administrative and operational functions of the Pharmacy department by providing corporate leadership and oversight of the design and operations of the entire medication use process within the organization. Vice President Facilities and Construction. This is the first year our report is web-based, making it easier to access PIH Health information. As Chair of the Board in 2009, Mr. McFarland helped PIH Health usher in its 50th anniversary celebration. and Mrs. Walter J. StupinMr. This system has analytics built in to curate data from across the enterprise to increase staff awareness and contribute to real-time local, state and federal data collection.To better serve patients, IS provided Apple iPads so patients in restricted units could connect with loved ones at home. PIH Health. This change was made in February 2020.These name changes only impact the hospitals. For that, we say Thank You! PIH Health is deeply appreciative for the $1.3 million raised in support of our physicians and staff in the face of the pandemic. The hospital has been a cornerstone within the community, caring for generations of area residents.Over the last century, PIH Health Downey Hospital has seen many changes and evolutions, driven by a mission to provide the best care for patients and communities and making enhancements and updates to achieve this goal. and Mrs. Robert F. PeckDr. For example, since the early weeks of the COVID-19 pandemic, our physicians, clinicians, staff, and volunteers continued to step up, demonstrating commitment, courage, and dedication in arriving to work ready to protect and provide compassion and care to patients.In appreciation of our organization, the community generously gave more than $1.3 million to support physicians and staff working throughout the pandemic. Food, medicine and supplies underwent safe transport processes. and Mrs. Peter Greaney, Mr. and Mrs. Paul HelfreyDr. and Mrs. Leighton AndersonThe Dann V. Angeloff FamilyAnthem, Inc.Athens AdministratorsKathleen and Carl SpencerGeorgene B. BecknerRev. In fact, all RNs trained to various skills outside of their usual duties to care for different patient populations.The cohort teams also developed remote visitation for patients to help them stay connected to their families during hospitalizations. and Mrs. Riad Y. Darwish+Mrs. John Hole Jr.Dr. Anahita BehmardianMrs. New protocols were developed for the safe care of mothers and newborns diagnosed or suspected of COVID-19, and a testing program was adopted for necessary surgeries and procedures. PIH Health Downey Hospital received the Get With The Guidelines Stroke Silver Plus Quality Achievement Award. Corporate Governance - Board of Directors | eHealth, Inc. He joined PIH Health in October 2003. Dot HamblinDr. and Mrs. Rangasamy Ramanathan+Ms. PIH Healths medical group, PIH Health Physicians (PHP), adapted to the challenge at the medical clinics. PIH Health Good Samaritan Hospital has long been a regional leader in cardiac services, offering such advanced care including TAVR. and Dr. James Kuo+Dr. In this role he oversees all respiratory operations for all three PIH Health hospitals. The Urgent Care Centers also implemented processes to triage patients that arrived with COVID-19 symptoms. We're a nonprofit, regional healthcare network with three hospitals, 93 . The new names of the Downey and Whittier hospitals are now: PIH Health Downey Hospital and PIH Health Whittier Hospital. The outcome was a resounding success.Thanks to cardiac care at PIH Health, Antero can stay active and continue to golf, mow his own lawn, and dance with his wife at the Arcadia Elks Club. Ms. Brooke served as the global vice chair of public policy for EY (formerly Ernst & Young), a global professional services network, from 2007 to June 2019, and as EY's Americas vice chair of public policy, sustainability and stakeholder engagement from 2001 to 2007. Lam Nguyen*Marida Nhim*Mr. Divine Njimbong*Nuance CommunicationsAnalyn C. Oderon*Ms. Jane Vruwink PalmerMaria C. Perez*Dr. Harold ReavesMs. The following are some of the highlights from Fiscal Year 2018. Board certified or board eligible; WHY PIH HEALTH? and Mrs. Roy TyraMr. Paul S. BilgoreBrookfield ResidentialMrs. For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses and staff. The list appeared in the April 2020 issue of the magazine and featured the following doctors: These physicians were nominated by a panel of their peers and were selected for their excellence in each of their respected fields of medicine. Instagram grew by 118.4% and included 2,704 new followers. Irena joined Good Samaritan Hospital, Los Angeles in May 2019, before the hospital became part of PIH Health. and Mrs. Stephen BezahlerDr. NP/PA-PIH. Patrick Monroe, president and chief executive officer of Rose Hills Memorial Park and Mortuary, has been named the new chairman of the board for Whittier-based PIH Health. In this role, he is responsible for day-to-day operations and expansion of the Restricted Knox Keene License, which allows PIH Health to accept global capitation from health plans. Director, Clinical Nursing, Emergency Services, Los Angeles, Full Time and Mrs. Seiichi Ishikawa*IV LeagueMr. We are proud that in 2020 during the height of the COVID-19 pandemic, we were able to support the community most heavily in the areas of mental health access, food insecurity, and homelessness. Aurora R. TaylorThe Kidney Specialists Dr. Dorsa Maryska Dr. Brian ZweckerThe Melanson Family FoundationThe Protestant Episcopal Church Diocese of Los AngelesDr. Leadership | Partners In Health William Haag*Estate of Betty L. HallMrs. Patients were able to be tested at the UCCs if they met the criteria set forth by the CDC and LACDPH. EVS worked with its vendors to procure drop shipments of disinfectant and bleach wipes to maintain inventory and secured a shipment of 10,000 N95 masks.EVS adopted quality assurance protocols to ensure that nurse stations, break rooms, elevators, and waiting rooms were constantly cleaned and disinfected, and they worked with Supply Chain to provide scrubs and isolation gowns for staff in the ICUs.Department staff were provided with well-being resources available to them to help with stress, anxiety, and emotional support during the uncertain times. Stephen K. Kwan MD+Dr. Peter D. BundyAnita and Jack ChouDr. Clinical Research Coordinator Regulatory/Contracts, Research Institute. and Mrs. Mark D. Dubin+Ms. PIH Health Whittier Hospital also received approval as one of only 48 hospitals globally participating in a Remdesivir clinical trial during the first surge of the pandemic.Between March 1 and September 30, 2020, PIH Health tested more than 30,000 people for the virus and treated nearly 1,900. PIH Welcomes Co-founder Dr. Jim Yong Kim Back Onto Board of Directors In his role he partners with physicians and staff to improve the quality of care using evidence based practice; strengthen the financial performance of the department; and improve patient, physician and employee satisfaction. Noel Coppinger joined PIH Health as Vice President of Revenue Cycle & Managed Care Contracting on October 14, 2019. His direct areas of responsibilities include: Pathology/Laboratory Services, Inpatient and Outpatient Imaging Services, Respiratory Therapy, Cardiology, Cardiac Catheterization, Radiation Oncology, Rehabilitation and Wound Healing Services. PIH Health Announces New Board of Directors Officers - PR.com Alvarado previously served on the PIH Health Foundation Board, the development arm of the hospital. Joyce FitzgeraldFrank R. Seaver TrustMr. and Mrs. Thomas E. MillerMs. Lily Wang+Mr. Meet PIH Health fiscal year 2017-18 Board of Directors Chair, Rich Atwood, and its three new members, Alex Alvarez, Sanjiv Arora and Blayne Cutler, MD, PhD. We are proud to support TLCs continued efforts and are grateful for its contributions to the well-being of so many people. Wendy Munger and Mr. Leonard L. GumportMr. This brings the total number of practitioners in PHP to 361 including 27 different specialties with 31 physical locations.This past year was unique in that the physicians were also able to see patients virtually using telehealth. Sylvia L. FoltzRobert and Shirley FosterMr. The telemedicine strategy that was implemented has yielded nearly 60,000 visits since March.As we continue to function with COVID-19 as part of our daily routine, our highest priority remains patient, physician, staff, and volunteer safety while providing the quality care the community counts on and trusts. Our Supply Chain department responded by negotiating deals for PPE at an increased cost per unit (1,084% market increase according to the CDC) to maintain ample supplies to provide all frontline employees with CDC-approved, critical PPE since the pandemic began.As the COVID-19 pandemic and associated PPE shortages continued, our Supply Chain department developed a 90-day PPE strategy to procure enough essential PPE to sustain the enterprise, with inventory replenished monthly.The Supply Chain department also graciously accepted and tracked donations of PPE, cleaning supplies, and other items from community members, and worked with the PIH Health Foundation and Marketing Communications department to thank the public for their contributions. Mental health services have been a growing need in the community, especially among students as they transitioned to distance learning.To help strengthen TLCs programs, PIH Health provided a special funding award in the amount of $20,000 to support students and families who are struggling and in need of counseling as part of PIH Health Downey Hospitals Centennial Anniversary and in recognition of PIH Healths partnership with TLC since entering the Downey community more than seven years ago. His other civic involvement included serving on the Board of Directors for the California Grocers Association, the Los Angeles County Bar Executive Committee, and the Los Angeles County and Whittier Bar Associations.Mr. Roland Fargo*Dr. and Mrs. Ronald A. Fischman+Ms. PIH Health Good Samaritan Hospital PIH Health hiring Neurosurgeon in Los Angeles, California, United Dr. Jeff D. Bassette and Dr. Shannon MooreReverends Kraig* and Erin BeardemphlDr. Wesley Heartfield+Leslie A. Helton*HMRG (a service division of CMRE Financial Services, Inc.Mr. Staff also reinforced the need to stay at home while offering options for follow-up if the disease progressed. and Mrs. Michael Weyant*Whittier Elementary Teacher Assoc.Whittier Internal Medicine & Nephrology Medical GroupWhittier Kidney Dialysis Center, Inc.Whittier Presbyterian ChurchWhittier Trust CompanyMr. Kenton Woods, PIH Health Board of Directors Chair 12401 Washington Blvd. This expansion allowed us to reduce wait times for those needing emergency services and added a separate pediatric area that enabled the staff to treat young patients in a child-friendly environment isolated from major trauma patients.In addition to praising the care he received at PIH Health, Mr. McFarland and his wife Carolyn were also supporters of PIH Health Foundation, and we thank them for their gracious contributions.Mr. Melina Covarrubias*Mr. and Mrs. Cliff CroxallJoanna M. Davies MD+Ms. and Mrs. Mark St. Julien*Dr. and Mrs. George B. StonemanMr. PIH Health Hospital - Whittier is located at 12401 Washington Blvd., Whittier, CA, Photo is courtesy of PIH Health. Conya PembrokePfizer, IncPioneer Health AssociatesMr. Most non-essential services were temporarily postponed.As PIH Health began to receive patients with symptoms of COVID-19, emergency shelters (tents) were placed outside each of the hospitals Emergency Departments to triage patients and separate those exhibiting symptoms of COVID-19. To ensure patients had access to all of the resources they needed, additional community assessment questions were asked by staff at each visit to ensure patients had access to food and water and information about how to pay bills and deal with household income loss. PCPs, specialists, nursing directors, and hospital departments to effectively facilitate the care of patients by admitting hospital . and Mrs. D.E. Board Staff History Financial Transparency Contact Us Michele David, MD Chair E. Lake SetzlerMs. FMRP PIH Health - California Academy of Family Physicians and Mrs. John T. SpragueDr. Richard Atwood, ChairDavid Berger MDPaula CowanBlayne Cutler MD, PhDJane DicusEdward DunlapPeter Greaney MDJeffrey HamarPatrick MonroeMark Minkes MDSushil Ojha MDPaul TreinenCharlotte Weaver RN, PhDKenton Woods, Alex AlvarezJ. No other entity names have been revised. From its humble beginnings as a six-bed hospital in rooms located on the second floor of a former hotel, we are proud to continue our long legacy of healing and providing hope to area residents. Jacqueline T. DuMontierMr. Joan D. Dengrove and Dr. Neal Shindel+Mrs. Human Resources (HR) ensured that employees working in COVID-19 units received specialty pay as well as meals and refreshments, and that staff lounges were equipped with all necessities so that staff would not have to leave restricted areas. Thiew ChinVivian ClarkMr. Whittier, CA, October 31, 2012 --(PR.com)-- PIH Health announced its Fiscal Year 2012-13 Board of Directors on Monday, October 1, 2012. and Mrs. Eduardo A. Tovar+US BankMr. As the chief legal officer, he was responsible for the companys legal matters, government relations and litigation. and Mrs. Edward FergusonMr. He joined PIH Health in April 2016. Medical-Surgical/Telemetry staff across the organization redesigned nursing workflow to provide the best care possible for COVID-19 patients, developed new competencies for ventilator management, developed ongoing communication channels with employees and management, and created remote work policies. Katrina M. Rodriguez*Mr. Brendan Rowe*Dr. Waldemar Sadowinski+Mrs. PIH Health hiring Associate Program Director in Whittier, California Home > About Us > Newsroom > Fiscal Year 2020-2021 PIH Health Board of Directors. Ramona Pratt RN/MSN was appointed Chief Nursing Officer at PIH Health Whittier Hospital on November 18, 2019. and Mrs. Dennis G. Gahuman*Dr. Gautam Ganguly+Dr. and Mrs. Roberto Madrid+Mr. With social media leading the way many receive their news and information, PIH Health continued to share health and wellness tips online with its communities. and Mrs. Brian A. BeckDr. In this position, John oversees operational functions and leadership for all ancillary clinical services at all three PIH Health Hospitals and ambulatory sites. and Mrs. Frank W. JamesonMr. Judy B. Pugach*R.C. Sheila R. ScottMr. PIH Health, Inc.is pleased to announce its fiscal year (FY) 2020-2021 Board of Directors. and Mrs. Patrick MonroeOltmans Construction Co.Optos, Inc.Ms. In April 2020, Los Angeles Magazine released its 2020 list of Top Doctors, which included 10 PIH Health physicians! James M. AndreoliMr. Gwendolyn DouglasMr. Local restaurants and businesses donated food or delivered meals for our hospital workers to help fuel them during their shifts.The support we received from the community during the COVID-19 pandemic has been overwhelming. The addition of PIH Health Good Samaritan Hospital in December 2019 provided an opportunity to review the naming conventions for the other hospitals.While PIH Health remains our organizations master brand, we have updated the names of our other two hospitals to ensure that our brand is represented consistently across all entities. IS also collaborated with HR to develop an online concierge that enabled employees to access COVID-19-related benefits and helped to expand work-from-home capabilities by creating virtual application pools for many functional departments.. Robert GrottkeMr. We convey our deepest gratitude to our physicians, staff and volunteers for stepping up to the challenge. Amy YuDr. Each individual brings a unique talent to PIH Health, but they all share one common goal which is to ensure high-quality care is provided to patients in the communities we serve.. He joined the organization in 2011. and Mrs. Arthur C. Klein+Mr. On September 13, 2020, PIH Health Downey Hospital proudly celebrated a significant milestone in its historyits centennial anniversary. Social workers and chaplains continue to use telemedicine technology to provide virtual sessions to staff and patients needing emotional and spiritual support.IS also developed a COVID-19 dashboard viewable on the employee intranet showing daily cases, ventilator capacity, and PPE availability. and Mrs. Gregory E. PolitoProfessional Diversified FlooringR. Judy FungMr. Partners In Health is a 501(c)(3) nonprofit corporation headquartered in Boston, Massachusetts. Chair, PIH Health Board of Directors James R. West President and Chief Executive Officer, PIH Health Thank you for viewing PIH Health's Fiscal Year 2017 Annual Report. Known for his outgoing personality, his generous principles and as a long-time supporter of the Whittier community, he is survived by his wife Michele and three children.. Submit Your Analyst Briefing Discover the right solution for your team PIH Health's current Chief Executive Officer is Jim West. The Board officers are as follows: Jeffrey Hamar will serve as Chair; Patrick Monroe as Vice Chair; Charlotte Weaver, RN, Ph.D. as Secretary; and Alex Alvarez as Treasurer. and Mrs. Yong H. Park+Payden & RygelPIH Health Physicians Medical GroupMs. Adding new physicians and APPs is a huge benefit for the community because this means quality care is closer to their homes. Stephanie Kang*Mr. and Mrs. Richard KikuchiMr. That is why we focus on understanding the most pressing health needs of our communities and respond with the very best in healthcare by bringing additional care sites and services into local neighborhoods, and working hand-in-hand with our valued community partners.Our Community Health Needs Assessment serves as the basis for our community health improvement efforts. Dr. Jim Yong Kim is Vice Chairman and Partner at Global Infrastructure Partners. PHGSH Chief Medical Officer and Site Co-Administrator. In a year that featured unprecedented change, were pleased to present the following period-in-review showing PIH Healths resilience both in sustained growth and in continued commitment to quality, patient-first healthcare.PIH Health focused on growth and expansion, while simultaneously adapting to change during the historic coronavirus (COVID-19) pandemic. Maureen C. Jensen+Mr. All staff and practitioners were provided education on recognizing the symptoms of COVID-19 and other risk factors. "His legacy and the work he has done for this community will live on forever." The department also developed a process that allowed some COVID-19 patients to avoid ventilators. Shalini Bhargava+ and Mr. Avinash BhargavaMr. Lurene R. RossMr. They worked extra shifts and went above and beyond to ensure our COVID-19 patients were provided with the support they needed to make a full recovery. PIH Health hiring Adult Hospitalist Nocturnist in Downey, California Brenda Montenegro*Mr. and Mrs. James P. MooreKaren Nagaishi*Mr. Robert J. NagleMs. Catherine M. BennettMr. and Mrs. Arnold GonzalesMichael and Maudi GreeneEstate of Wilbur C. GrosseMr. The fiscal year 2020-21 PIH Health Board is comprised of 11 Directors: Alex Alvarez; J. Richard Atwood; Paula Cowan; Blayne Cutler, MD, Ph.D.; Jane Dicus; Peter Greaney, MD; Jeffrey Hamar; Patrick Monroe; Paul Treinen; Charlotte Weaver, RN, Ph.D.; and Kenton Woods. PIH Health Welcomes New Board of Directors Members Sally W. MarshMr. and Mrs. Wayne W. CampfieldMrs. PIH Health, Inc. is pleased to announce its fiscal year (FY) 2020-2021 Board of Directors. How Much Does PIH Health Pay in 2023? (829 Salaries) Sofya Shipilova*Mrs. Gloria ShodenMr. From its humble beginnings as a six-bed hospital in rooms located on the second floor of a former hotel, it is today part of PIH Health, a vastly growing health system that serves more than 3 million people.. We continued outreach to our community via marketing channels including social media and one-on-one phone calls to inform patients that we remained open to care for their health needs.
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