Do you think youre eligible for a victims of crime compensation program? We support the growth of our business by helping customers get answers to their questions. If your return takes more than that, youll get store credit instead, Final sale items and those with similar restrictions are not eligible for a return. Our team of dedicated advocates aims to help customers find answers to their questions. But I always prove them wrong when I get a chance and i love it. The fragrance smelled a little sour but I wasn't sure if it's supposed to smell like that (it's Fantasy by Britney Spears and has a kiwi note). Read also: 10 Stores That Give You Cash Back Without A Receipt (The Truth!). I just asked for a transfer because of school, its been three weeks since I made this move, and I asked to start work at this new store a week after I got there. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Often times Just about everything that you purchase at TJ Maxx has a 30-day return timeframe, assuming that you have a receipt with you. You can use the return label to do this. Most customers are very messy and steal. with dog piss all over it. We barely have payroll to get our work done ! Returned items are eligible for credit toward future purchases. Include your packing slip/receipt. And, I have never heard of people being able to return without a receipt or at least a tag? I know this worked for me. Read also: What Is TJ Maxx Return Policy after 30 days (Secrets Nobody Is Talking About). and i can pretty much guarantee that the nice end table you are looking at wont have been pissed on by a little chihuahua, that a fellow shopper set down on the floor, so she could look at a big mirror. WebThe return limit decreases after the ban is lifted after 6 months - year. They will not be accepted for return at other locations. I read this and am nodding in agreement. Cookie Notice TJ Maxx doesnt specify how often you can do this before they will refuse you but you can expect no more than five times in relatively short order. I was held up in line for much longer than necessary. - Caitlyn Johnson. I hate it when they come up to you and demand their money back when they have no proof of purchase. To get a full refund for your online purchase at TJMaxx.com, do all of the following: Check the receipt sent with your order to verify that the items are eligible for returns. Customers will receive a refund or an exchange for the bought item(s). Tj Maxx Return Policy No, we don't have LP in our building but we customer service everyone of our customers and we know most of them by name or face cause we are a small community. I will not take any drugs back at all. When I got to the register a female employee needed a price check because the purse was too nice to be sold at that clearance price. As an employee of TJ Maxx, I truely love and agree with the following comments left by the original poster: The bottle was also half empty. Why customers think that us calling will result in an increased likelihood of the other store finding the item that they are requesting is beyond me. Anyway, I taped up the bottom of the box where I opened it and it's not that obvious unless you really inspect it. I think the company should be more firm on returning merchandise that's not ours, even if it is just $5. at garage sales and flea markets. TJ Maxx has become an corrupt inside theft ring from the top management on down. you allow them to deface, scratch, chip, draw on, kick, drop, throw and destroy merchandise, so that when a decent customer sees a chair they would like to buy, they dont, because you have ruined it. Otherwise, the Clerks would at least look up and pretend Now from one day to another i find out that my HEALTH INSURANCE is cancelled. 12 r/Ulta Join If you feel so strongly about what needs to be changed in your store and within the company that you've given a great deal of your time to, perhaps you need to write a professional, well-written, ananomous letter to corporate and express your ideas. The gift card can be used in the store to purchase the merchandise. Later they told me the purse would be $99 not the clearance price. It just makes you look like a complete idiot when you have been fighting with the customer for 10 minutes explaining store policies to them. There is no magical machine that gives the cheapest price on everything. I understand the return policy. While exchanges are permitted in T.J. Maxx stores, the cost of return postage will be deducted from your refund. We do not accept returns or refunds for beautiful items. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, You have 40 days from the order date to return an item to get a refund. For example, a shopper may buy two different style dresses or one dress in two sizes with the intention of only keeping one a practice known as bracketing. Sit back and relax while we do the work. "4. And it is all the same here! We put up with customer ### everyday, you would think that we would at least get a "good job", no! For more information, please see our Well, weve got you covered. Don't throw things behind you as you're checking out, give em to the cashier. People also ask, what is ZARA return policy without a receipt? Before you buy anything off their website, you need to know that there will be exceptions to the return policy that will be stated before shipping. Our rules do change weekly, we're as bipolar as you. If you can get your hands on the receipt and dont want an equal value return, you will need to get the item back to TJ Maxx before the 30-day timeframe is up. TJ Maxx accepts returns without a receipt on the vast majority of the merchandise that you can purchase there, however, you only get in-store credit in the form of a gift card that is preloaded with merchandise credit when you make the exchange. you are spreading diseases. While literally leave ###. We make 2 announcements saying we are about to close and 1 saying we are closed! This will surely increase the credibility of your complaint. Can I Return Used or Damaged Items to T.J. Maxx? it is not the customers stealing, but "set ups" by employees. Their return policy is merely one aspect of the whole of the customer service that TJ Maxx offers. 5 Ways To Optimize the TJ Maxx Return Policy to Your In-store returns are returned instantly, while mail-in returns are refunded within ten business days. Every store seems to operate differently. I guess she was trying to figure out if I was a mystery shopper? While we encourage you to return items as you would like, we also offer a 20% discount on all returned items in their original packaging. 90% of our customers are honest good people, why do we care if we lose the business of those that return more than they buy? And for you idiot customers who come to a register a half hour after we are closed with a cart full of stuff and only buy a few things and then say "ohhh sorry i didn't known you closed at 9:30! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. lest you be mistaken for the filthy pigs that frequent the santa clara store. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Maybe others will stop forward in my area with stories If they are experiencing this to? Don't throw things behind you as you're checking out, give em to the cashier. A real security guard would be nice. When you return an item to the store, you do not have to provide a receipt. I love this company but I would never refer anyone to this one store location. Disgustingly enough people will change out of their undergarments and switch their used nasty clothing for our TJ Maxx merchandise. Return Policy For Items Purchased In Stores | Marshalls If youve recently purchased an item to try but found that you dont like it, you can return it to TJmaxx.com. Swimwear and lingerie may be refused if the tags are not removed. She was working with another employee who had me wait to find out if it was on sale. "5. TJ Maxx Customers who purchased with a check, for example, will have to wait ten days for the refund to be processed from the point of issuance. leaving a shopping cart filled to the brim with merchandise that you were "thinking" about buying. Customers can also use a receipt or proof of purchase, or get store Do you know what TJ Maxx return policy without receipt is? I have tried to tell my managers that I am sick of this. TJ Maxx. When you first open your T.J. Maxx purchase, the cashier will ask you if you have received your receipt. I too, do not make up the return policy. card). I understand where you're coming from. You may see the refund status in some cases. They'll likely accept the return and mark it out as damaged. The use of the comma in the second sentence is incorrect. It only takes one person to make a change. People who intend to shop lift will continue to shop lift even if we provide good customer service. what, is this your way of "playing" like your a real shopper? I am not an expert at anything besides what I learned my self, TJ Maxx employees are not trained to give you information about anything in the store. The corporation implementing these restrictions affects certain things worth more than $1,000 or specific electronics parts. It was truly informative. They even tell us to notify them when Ricky or his group come into the store. If this doesn't stop them, I see companies or lawyers who will help you(on the WWW)and then report them to the BBB they have probably done this before. Why is that? Every I've talked to tell me it was my responsibility to get my health insurance papers. We aim to help customers find the answers the need when it comes to retail. Unused items can be returned up to 30 days after the purchase date. Suppose you want to return an item you recently purchased online at TJmaxx.com, Good News! But, there are two older ladies at this store I go to that are outright strange and grab the hangers from you when you to the dressing room and I just smile thinking of the great deals I will get. I expected policy to rectify my situation but all I received was their perception that I was lying. Its very important to include a receipt and your packing slip or shipping confirmation email. Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services. 4. 2. When you first open it, T.J. Maxx customer care can issue a refund if you realize the item is damaged. I was a CEC for 2 years and I stuck to the return policy and I trained the CEC who took my place along with the FEC's . Tried to go to HR and found outHR IS NOT YOUR FRIEND! It wasnt there. We all know them by face and name and yet when they try to pull something on us the managers let them get away with it. ). Why do I have to get screamed at by crooks when my manager will come and say "just take it back". Me I just enforce what corp. says and if they(corp) doesn't like it then they need to walk in our shoes for a day or month and see what we have to put up with. A survey of more than 2,000 US consumers by Happy Returns, a company that helps retailers process their returns, found that 87% of respondents check a retailer's return policy before making a purchase online, with many looking for free returns. I work in Indiana somewhere and the assistant of my store. tj maxx needs to stop worrying that if a customer gets offended they might not come back, and start taking pride in their store and its merchandise. I am also a Tj maxx employee in Washington state for 3 years and I have never dealt with a STORE manager that treats you so unfairly and I am not one to complain. If your return appears to be fraudulent to the T.J.Maxx refund verification systems, your request may be denied. In some cases the money refunded as a result of the check is very high, or if customers return in large numbers in a short period of time, they may be denied. What truely infuriates me is that they will ask you to do this when there is 10 ppl in line at customer service and you are the only person ringing there. I work at a TJ Maxx Maxx store in California and I have to agree with the TJX associates. The TK Maxx customer care team is commited to helping you. If you're a Sephora or Ulta shopper, you may be accustomed to testing out beauty products before purchasing them. The company will offer you in-store credit or a refund equivalent to the items current value. Returned merchandise cannot be used or worn Must be in saleable condition Swimwear and lingerie have to have their tags still on Jewelry cannot be returned without a receipt Final Sales items are not returnable Someone please, any advice? Therefore, we have to regulate when we, the LP detectives, can work. You should also prepare a delivery confirmation email to expedite the verification procedure. you use our bathroom and leave ### all over the toilet seat. I've tried explaining until I'm blue in the face and no customer in the world ever seems to understand markdown cycles. I carefully opened the plastic sleeve as I got home and I immediately smelled melted/burned plastic. When I have the cashier the purse, she calls for assistance from a senior cashier or supervisor maybe. Furthermore, they will restrict the number of transactions per individual within one hour. We've been open only a year and not once has our fitting rooms been mopped. No stories with returns please, We don't care about it being too small for your sister. Legal Aid had given me the wrong information and usually their great. Returns and exchanges are also possible at the store, saving shipping costs. The T.J. Maxx policy is that you will receive a full refund even if your item has no tags. I was discriminated against, verbally, sexually, and emotionally abused. you allow your children to run around the store unsupervised. Yes. I have returned clearance items, and even items since sold out, with no problems. The Sierra Trader return policy means that all we risk to try something is the return shipping cost. Can I return something from HomeGoods to TJ Maxx? Yes, you can return something bought at a HomeGoods to a TJ Maxx. It may take a little extra time, though. and our "1. You can return items to T.J.Maxx either by: Items purchased online or in store can be returned to any T.J.Maxx store near you. I work at a TJMaxx and everything you said sounded like it came straight out of my mouth. Other restrictions can apply, meaning T.J.Maxx can reject your request for any other reason. Scan this QR code to download the app now. TJ Maxx has one of the most standard return windows out there. Here is a table with T.J.Maxx policies for online and in-store purchases: Note that you cant return any sister brands merchandise to T.J.Maxx stores and vice versa. Many customers have claimed that even if an item has been cleaned, TJMaxx will accept a return even if it is in pristine condition. Heres how to use our app to request a return in three steps: If you like what we have to offer, know that we can send return request letters to all of these companies and many more: Returns with receipts give you the right to an exchange or refund. if it is washed or worn i will not return it. return Return the item in store within 40 days of your order date. This red flag is only initiated if you continue to bring items back to TJ Maxx without a receipt. I was a coordinator for Marshalls and was repeatedly harassed by management for 2 year before quitting. We have customers that try to bring back anything from underclothes to chemicals. This was a stop-gap job for me..even thought for awhile that I might stayI cannot bear the mistreatment of management or the craziness that the allow there customers to impose on us. I do not no know about expensive colognes, I'm broke. We have been shopping at the brand since moving to the States in the 90s, and it really is up in the air now whether we will again. Customers will not be allowed to return or refund beauty items unless they are unopened, tamper-proof, or have their seals intact. If you dont have a receipt for an item that has gone beyond the 30-day window, your only hope would be to talk to a supervisor at a physical store. if a customer does not have their receipt and does not have tags on the item, i will not return it. The company allows you to exchange damaged items within 30 days of purchase, and you can always get a refund within 45 days of purchase. However, being one of the "good" customers who cannot deal with the shoplifting stories I hear - I mean, really, the prices are already so low - why do they steal? If you are missing that receipt, you will not be able to return your purchase. I DO invest my paltry income into the company rather than buying consumer items at a small discount (e-trade). T.J The report says that shoppers' willingness to pay for online returns is falling, as retailers begin to pass on the cost. I work in an Oregon tj Maxx store and completely agree with everything you all have said! Although T.J. Maxx does its best to make shopping joyful for everyone, folks occasionally take advantage of their liberal return policy. Handling an online return costs retailers around a fifth of the original order value, they said. TJ Maxx is closed on these three holidays i..e Easter Sunday, Thanksgiving Day, & Christmas Day. On Other Holidays The TJ Maxx is Open but TJ Maxx Business Hours are some less. New Years Day Open Your not REALLY in control, like you want to be. But adding fees for online returns could risk alienating customers, the report says. It's insulting. However, in case you paid for part of your item with a gift card and part with a standard credit card, we will reimburse the portion spent with the latter. WebIf you wish to cancel the transaction you may return any item that you purchased at any TJ MAXx store within 30 days from the date of purchase without a receipt to the store where the item was purchased. run fast and far. you come out of the fitting room and hand the fitting room person a wadded up pile of clothes that you have tried on. If you dont like the item youre buying, you have a whole month to return it. If an item is returned for a reason other than poor quality, it will not be refunded in full. Evansville, Indiana However, if my boss is there, well, to save himself from getting in trouble, he will do anything. When you return to T.J. Maxx, you dont need to provide a receipt, but if you lose it, you will not be able to get it reimbursed. Return policies of retailers change constantly, and its hard to keep track of them. TJ Maxx will only give you a preloaded gift card whether you return it without a receipt within 30-days or not. I also work at TJ Maxx. you are disgusting and vile. T.J I don't play customers games. (not What You Think), Doordash Driver Going Wrong Way (how To Contact + More). bias, call the manager over, and the manager tells them to give us our damn money back. TJ Maxx Return Policy: What To Know Don't think they'd last. they are surprised when the alarm goes off when one of their friends walks out of the store with merchandise. While there are a lot of retailers out there who will offer more in exchange for a return without a receipt, TJ Maxx is already a discount outlet. I agree with you on this because when the managers tell you not to take non receipt and not ticket items back they turn around and say "Just take it back." But in all honesty, these are the exact what I use and recommend to everyone, even my own family. i would not work around them if i didnt have to. you make our store look like crap. We hardly get any appreciation for all the hard work we do. I think it's hilarious when people call citing the description of an item (of hundreds) with maybe the style number -- like I'm going to sift through ceramic dish stock all day. if a customer asks to speak with a manager about their return, i PRETEND to ask them in my headset, and then tell the customer that my manager agrees with me. You can also return the items to the original store if it reopens in those 30 days. You can return an item only if it was never used or damaged and in its original condition.