Meet the team Monday! Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. A defining experience, whether you're a customer or a team member. I had an MOT, service and also had a new service plan set up. Stratstone Derby - appalling service. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Michael went above and beyond to make sure I was happy. The branch is always available for any assistance that you may need. Their procedure said I would receive a reply within 48 hours. Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. Very professional, friendly and very informative. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Politics latest updates: Union leader Pat Cullen says nurses are pushed Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. No one could find the fault except these guys. Holly was a new member of the sales team & in our opinion a great credit to the company. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Visit us today. Would 100% recommend this dealership. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. I would highly recommend this dealership if you are looking to buy a Mini. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Do you agree with Stratstone - MINI Leeds's 4-star rating? Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Situated on Gelderd Road. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Stratstone | LinkedIn My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Thank you for taking the time to leave us your rating!Customer Services. My son bought a second-hand car from Strastones and I paid for the car on my debit card. I was regularly kept up-to-date with the progress of my service. Rang to book car in for emissions problem, fitted me in first thing next morning. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Kindest regards.Customer Services. Thank you for taking the time to leave us your rating!Customer Services. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Thanks again!Customer Services. Get directions on the Auto Trader site. 10 out of10. We also ensure all reviews are published without moderation. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Will certainly deal again. Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www A seamless transaction form start to delivery. 3 emails later, two calls and no report. Best wishes, Customer Services. Would definitely recommend to anyone. Kindest regards.Customer Services. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. Got to give a special mention to Rhiannon. You can unsubscribe from this at any time. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Discover the latest addition to BMW's range of M cars, the New M2. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Would I recommend Stratstone, absolutely! 2023 Trustpilot, Inc. All rights reserved. We hope to be of service to you again! Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Occasionally we will send out newsletters promoting our offers and discounts. Find your next car at MINI Leeds, where. Lady very helpful on the phone. Jamie at service reception desk very helpful too. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. I wouldnt take my beloved mini anywhere else to have works done. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Hi,Thank you so much for taking the time to review your experience with us. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Do you agree with Stratstone - MINI Leeds's TrustScore? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Nothing was too much trouble for him & that made the transaction a pleasant experience. Lady very helpful on the phone. Mark Riley, Scarcroft, Leeds. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Find your next car at MINI Leeds, where. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. No, response. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! I had an MOT, service and also had a new service plan set up. We value your feedback and take pride in providing the best possible customer service! Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Thank you for taking the time to leave us your rating!Customer Services. Explore our used cars available for immediate delivery. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. All rights reserved. We hope you enjoyed some of the tasty treats, we certainly did. For complete peace of mind, rely on an Approved MINI Service Centre. Won't bore everyone with the finer. Wouldnt it be good to know your servicing costs are comprehensively covered? Not one of them has been in contact. Booked a MOT online a week ago with Stratstone BMW Leeds. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. 2023 Trustpilot, Inc. All rights reserved. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Friendly and helpful staff that go over and above for their customers. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. No one could find the fault except these guys. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Harrogate BMW. I had an MOT, service and also had a new service plan set up. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I changed my mind several times of which I wanted. 08:54:04 Attack ad 'not racist', Starmer says We value your feedback and take pride in providing the best possible customer service! Got a call 12 hours before the appointment to be told they hadn't got the booking. Its lovely to see you had a great experience with us!Customer Services. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. | Read 41-60 Reviews out of 110. Very knowledable reception staff took very good care of me. Everything I expected and was promised was done. Unfortunately after the purchase the follow on care is terrible. Scratched, tyres cracked, carbon fibre loose. After all, who does not love a MINI? Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. See how that goes. Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! We also ensure all reviews are published without moderation. Thank you to everyone who attended our MINI Big Love event. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Do you agree with Stratstone - MINI Leeds's TrustScore? It goes against our guidelines to offer incentives for reviews. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Brought a car!! Neither yesterday or today did anyone ring me back. Here are 8 tips for writing great reviews. Your help was greatly appreciated. Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. Have a wonderful day! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Best wishes,Customer Services. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www They kept it overnight so they could listen to it cold start and fixed the problem that day. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Found a mini in difficult times for me. Amazing service professional and helpful team. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Would 100% recommend this dealership. Contact the Ferrari Dealername and meet the Ferrari team. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. The salesman was a very pleasant & helpful young man. Difficult to even speak to someone nevermind resolve the issue. Jamie at service reception desk very helpful too. Holly was a new member of the sales team & in our opinion a great credit to the company. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Information provided by various external sources. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! I will never use Stratstone Mini again. The car was prepared perfectly so couldnt be happier. I was dealt with by Ellie who was excellent and the whole process went smoothly.