Changed your name, or need to transfer your account? Have been trying for the past 4 days to upgrade a serive. Virgin Media package You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. 20:35, You have already identified the reason that you are not going to find a downgrade button, which is because VM don't want you to downgrade! Already a customer and want to change your bundle? Once theyve been disconnected, youll need to arrange returning or recycling the equipment. Learn how to find a cheaper or faster tariff (or both!) https://www.virginmedia.com/join/availability, https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf, https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf. This is the 3rd time I would like to ask to downgrade my account, to no phone, 159mbpmin broadband and a basic TV package. However, both the long running phone problem and the failure to cancel are serious breaches of regulatory standards set by Ofcom, to whom you may also want to do a short summary complaint. Please remember to keep your personal information private, MyVM online account registration (multiple issues), Known Issue - DEF01 when registering new account (RESOLVED). on a VM connection (I am now on BT). Change my package Just make sure weve got your new address details before you leave us. Scan this QR code to download the app now. *Volt benefits: Volt benefits available if you (i) have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff, (ii) have or sign up to a Virgin Media broadband service and at least one eligible O2 Pay Monthly tariff is registered to your address, or (iii) have or sign up to an eligible O2 Pay Monthly tariff and there is a Virgin Media broadband service registered to your address. 29-09-2022 rejoined VM after 6 years last week and surprised to find you still have my old account sat around stale locking my email from been used for rejoining. Can anyone give me a link to a page where I can compare Virgin packages and possibly downgrade. In some cases, we may be able to credit this charge back to you. When entering your email, an error DEF01 occurs. We hope youll carry on enjoying your services with us. After this youll be charged 3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These out of contract price increases can sometimes reach up to 45% on top of the annual price hike rates you would have accumulated too. Browse a range of broadband offers with Uswitch: Sign up with Uswitch and tell us when your contract ends - we'll let you know as soon as you're free to find a better deal. You might also need to check: And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer within 30 days of a price increase notification. Sign in to change your broadband, TV and phone package. Monthly costs have gone up an average of 13.8%, pushed by extremely high inflation rates in the UK at the start of the year. Many months ago I called Virgin to downgrade my package, where I was told I could not get rid of my phone package. I do not want a phone line into this house anymore. Read our expert reviews of all of the UK's biggest broadband providers. I was again told this was not possible so I asked to cancel the account and nothing happened. You need to know that there's no basis of complaint for the company saying they won't offer a better deal - that's a commercial choice the company have, and if you (I, or anybody else) don't like the price they offer, then you/I/we need to find a different supplier. Changes to Virgin Media prices 2023. Youll then be given more options to narrow down your search, clear information in step-by-step guides and helpful links to make a Virgin Media package change. If we do, well either text or email you (from [email protected]) to arrange an appointment for our collection team to come round and pick it up. When you click through to see the listed channels the options are: Big 111 channels. You can change your plan up or down every month, depending on what you need. Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. Separate contracts and billing apply to your Virgin Media and O2 mobile services, as applicable. Uswitch Limited is registered in England and Wales (Company No. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. If you don't want to be tied up on the phone you could alsotext VM on 0753 305 1809 or use WhatsApp on 0730 532 7112. Do you see some combo options further down the page? Downgrading Virgin Media contract : r/VirginMedia I asked to cancel our account and nothing happened, so I called again a few months ago to discuss downgrading my package. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Even at only 50 a month, because VM now have 18 month contracts, you are negotiating a 900 commitment, don't treat this like haggling over a secondhand lawnmower you're buying from an acquaintance. Find out more about our cancellation fees, including guidance on how to estimate your likely charges. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. Can you confirm how long this will take has in the past it has come through straight away. Were sorry youre thinking of leaving Virgin Mobile. Heres more on mobile upgrades and offers. Our services will go offline at any time on your disconnection date, unfortunately we cant give you an exact time. Make sure to check and pay your final bill, which covers your broadband & TV package costs and usage charges up to your disconnection date. Virgin Media package How to cancel Virgin Media broadband & TV | Virgin Media Help Here's a table to show how much more you could be paying with this price rise. IIRC you had to scroll down the page a bit to find the links. If I log out and search I can't tell what is available without putting my address in which puts me back to square one!I know Virgin don't want me to downgrade but this all seems a bit underhand - Upgrading is simple! - edited If weve asked you to return our kit, make sure to do it within 30 days of your disconnection date to avoid any charges. D01 C9W8, Pega authentication failed. The best way to get in touch is to call us for free on 789 from your Virgin Mobile or 0345 6000 789** from any other phone. The best they can offer is basic TV, landline and 100 broadband. Unfortunately VM make it an unpleasant game both to contact them, and to get a reasonable price. Confirm your selection, and the downgrade will take place immediately. On the Virgin media website it says Mixit TV + Drama & Docs - 190 channels. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. VM know full well customers hate dealing with their poor quality offshore call centres and crap tele, on Plus, if you have a 5G phone, you can now get 5G. Joining in. with our step-by-step guide. You can send a letter to Virgin Media, Sunderland, SR43 4AA. Written by Max Beckett, Content Editor - Broadband. From 38 a month. Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that's best for you and your home. However, another key difference with Virgin Media is that you will only be charged this price increase once your initial contract term has ended. Within that letter or email, well also include information about any other changes were making, and the date those changes will become effective. 29-09-2022 Superfast and reliable - With the UK's fastest major broadband provider (that's us), you can get unlimited downloads and gigabit speeds. 29-09-2022 Options. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If we cant collect it, well send you our free postal returns packaging. There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. HelloI have just ordered a QuickStart self-install pack for new broadband. In recent years we noticed that we don't use the TV anymore too. Before you change anything, or complete your order, we will give you a detailed breakdown of what's included, and, if you need new equipment to get it up and running, we can let you know whether there is a charge for it. on05-04-202210:20 Its essential we continue to invest in our technology, so you can keep doing the things you need to do and love to do on all your devices. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. You can find more information on Volt here. You can check what package you're on by signing in to your My Virgin Media account. Save 100s on your existing package, without having to cancel. If your something has changed and your package no longer suits your needs, we might be able to find you a better one. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. I also have 3 mobile phone contracts up for renewal from 3, the service is all in data, phonecall and Texts. Stream from Virgin Media: add or remove subscriptions So while some people may have succeeded in getting a better deal after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. For more information see How to cancel a Virgin Mobile contract, Talk things through with our helpful team over the phone, Alternative contact options that work for you. You can check out the current VM prices and what's available on the following page, 50 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it's, Retentions are generally based in the UK and do far more than cancellations. Many months ago I called Virgin to downgrade my package, where I was told I could not get rid of my phone package. Last year, we worked hard to give you a better experience with us, improving our network capabilities and fixing faults. Virgin Media accepts no responsibility for personal online activity. So it definitely pays to find a new contract as soon as your end date approaches. Reload the page to resume. Just make sure you forward anything important to a new email address. Personally, I'd raise a formal complaint, wait for VM to offer an incomplete or inadequate resolution, reject that and ask for a deadlock letter, and then use the deadlock letter to take the matter to CISAS, the industry complaints adjudicator, asking for compensation for all issues experienced, and cancellation of the contract. Want to cancel Virgin tv but keep broadband. A day later I got a call from Virgin and they offered me 20 a month and upgraded me to 200MB. Due to the increased number of issues and different error Hello, We will be clearly communicating these changes directly to our customers over the coming weeks.. I asked to cancel our account and nothing happened, so I called again a few months ago to discuss downgrading my package. My kids have moved out and a lot of my current package is unused.I cannot find a link - except one which says "how to downgrade or cancel" and pressing the link only takes you to cancel. If your account is in credit, the amount will be refunded to you 45 days from your disconnection date (we need this time for your account to be updated with any additional charges or credits once your account has been closed). Search on Uswitch to find the right broadband package for you. have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents should you wish to negotiate a new deal rather than just cancel. The current TV package we are on is "Full House" which is an old package I think. Archived post. upgrading chatter during contract - flexible? - Virgin Media Community We're often asked "how do I change my name on my Virgin Mobile account?" We have a Freesat tv. I can't find the messenger link either so can't contact them direct. 20:32 BTs and Skys top average download speed of 900 Mbps: For verification see: https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf and https://www.sky.com/deals/broadband Learn why prices have increased by as much as 15% in 2023, and what you can do about it if you're affected. Hi - also having the same problem. Virgin Media price hikes 2023: how to cut the cost of your Virgin TV The best route is to call 150 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it'sbest to call at 8am to avoid call queues. You can also learn how to make changes like your Direct Debit details, sign in information or change who controls the account particularly if youre moving home or taking over a new account. About our change your package help and support page. Can't downgrade - Virgin Media Community - 5276073 Moving in-contract - package price changed without my consent - mis-selling extraordinaire!. You can check out the current VM prices and what's available on the following page<<< Here >>>, (If that doesn't work then open an incognito browser window and try again.). And finally, if youre moving home, you need to close an account due to bereavement or critical illness or youre worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Broadband prices gone up mid-contract? It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. Head to Add subscriptions and on the Netflix option, click Set up. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in line with this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. That's a huge increase in your monthly outgoings once your contract ends. I never watch tv anymore-how do I downgrade my TV package to the absolute minimum? Virgin Media price increase 2023: what can customers do. 2023 Virgin Media. Learn more about your final bill. That's why we're currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. My kids have moved out and a lot of my current package is unused. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. Were here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below. Only if you fully disconnect a service within your contract term will you encounter any early disconnection fees. Youll need to check with your new provider if thats possible, just make sure to do this before our services are disconnected. In Os Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB youll have a roaming limit of 25GB. So you won't need to hop around. When you sign in it makes it easier to chat with us online, see your offers or view your bill. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. If you have Virgin Media Internet Security (powered by F-Secure), your subscription is unaffected and will continue separately. 4. You can contact F-Secure directly if you want to cancel, or theyll be in touch when its time to renew. * Actually they can make this happen, but only exceptionally rarely will due to the silos that VM's operations have, and because if they openly set a precedent there would be a landslide of customers wanting to do this online rather than endure VM's North Korean standards of service by telephone. Which Virgin Media customers are affected? I forgot my password, can you please helpe to reset it or to send me memorable word, HelloMy verify link expired and I cannot verify my email and I cannot setup my virgin mediaIs that any way I can verify the account again? Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Terms apply, https://www.virginmedia.com/legal and O2.co.uk/terms. Volt benefits applied up to 14 days following order or activation by an existing eligible customer at your residential address (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). So they make it easy to pay them more money each month but much more difficult to pay them less? We use cookies and similar technologies. And the swap is simple. Whether you're thinking about changing your broadband package, TV, phone service or mobile package, or . How Virgin Media's 13.8% price increase average could affect you. Were here to help with any questions you may have about your disconnection, just get in touch or check our FAQs below. We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. I have been given a new account number, however my old account is still linked to my email, so Im not able to register/access my new account. 20:57. To downgrade your package you can either ring 150 from your Virgin Media phone or mobile, or you can call 0345 454 1111 from any other phone.