He towed the trailer away with mower and equipment. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. My ad states "Try before you buy, Sold As Is, No Warranty. " Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. If you paid by credit card and the issuing bank has initiated a chargeback.
How do I refund a buyer? - Depop help GB Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. If you have questions, you can also message the seller to learn more. The issue was outside of your control and contacting the shipping service may help you settle the issue. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. This application is not endorsed or certified by Mercari, Inc. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. We may suspend an account for any of the following reasons: Prohibited Items. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Leave the Archive. Tradesy is a trademark of Tradesy, Inc. I'm also going through the same thing. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. This content may be old or outdated. Click the Refund this payment button that appears under the total. Include details about the productwhat was purchased, when, and what the price was.
Quick Answer: How To Issue A Refund On Depop - BikeHike The best return or refund experience is avoiding one altogether. Or am I in the wrong for not stating the condition of it better? If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Each user has 180 days to request a refund via Depop. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Here we will explain the return and refund process for Depop and how to avoid them in the first place! If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. As resellers, we all want the perfect sales experience from start to finish. Purchases made without using the BUY button. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Depop is like a hybrid of Instagram and ASOS marketplace. When you make a purchase using links on our site, we may earn an affiliate commission. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. You can find vintage pieces on Vinted, but they're certainly not as common. He came to my house and tried out mower. Having formally issued a return on the platform, arranging the return is the next step. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Confirm the amount and click Submit. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Please make sure you've read the community rules, and that your post follows our posting guidelines. When you make a purchase using links on our site, we may earn an affiliate commission. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale.
Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer.
Solved: Scammed through Depop - PayPal Community but I'm can't seem to upload them to the claim. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. What if I Disagree With the Buyer? Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Assign value in a principled manner. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? I definitely sent the payment through depop instant pay as goods/services thank god! Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Refund Request LetterWhy Is It Important? The app is popular in countries across Europe, such as France and the UK. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Almost 10 thousand dollars! To leave feedback: Go to profile. This is a decent chunk of your overall profit, so it is worth keeping in mind. Etsy is a trademark of Etsy, Inc. Save face. You can do this up to 180 days after the purchase. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Tap on the purchase/sale you want to leave feedback for. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Hi, thanks for your speedy reply. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Non-material goods, such as event tickets. Depop Ltd. Support. You can use the error code to cross reference with Paypal API errors. I know it definitely isnt damaged and he definitely isnt blocked from my side. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. That way you can be certain that you can get your money back if the transaction isnt fulfilled. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. 68. r/Depop. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Find the purchase payment you would like to refund and click Details. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive.
How to Sell on Depop - A Beginner's Guide - shift4shop Besides contact details, the page also offers a brief overview of the app. Price your items competitively and fairly so both you and the buyer are getting the best deal. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. To send a full refund, follow the steps for Full refund. 10 Great Marketplaces Every Reseller Should Consider. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Buyer Protection is not optional and is therefore charged on all purchases and sales. Additionally, Depop is a great platform for finding vintage fashion. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. But why is it important? Tap leave feedback. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. The app does not have its own payment system, and therefore does not accept raw payment card details. How to Buy Online Safely, Securely, and Confidently. Sometimes, unhappy customers want to reverse a PayPal transaction. I didn't ship anything. Ask for some feedback. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). A sub for discussing all things Depop. Thanks for your submission to r/Depop ! Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? You might also like: What to Sell on Depop in 2022. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. To send a full refund, follow the steps for Full refund. The seller doesn't fulfill their return policy as stated in the listing. screenshot of the completed refund in your PayPal account) Email:
[email protected]. 5 months later I get an email where he wants a complete refund. This app is also very well-suited to those looking for vintage pieces and the latest trends. So, can you trust these apps with your data and money? You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items.
Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Poshmark is a trademark of Poshmark, Inc. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Each user has 180 days to request a refund via Depop. Does anybody know if I will get my 90 back? eBay is a trademark of eBay, Inc. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. 1999-2023 PayPal, Inc. All rights reserved. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Explain why you want to return the item. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. How do you handle a customer requesting a refund? Depop Payments refunds Log in to the Depop app. Listing is fairly easy on Depop. You can let the buyer know why you disagree with their dispute in the Resolution Centre. You are viewing the PayPal Community Archives. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Youll get a full refund if you dont receive your item. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Quick Answer: How To Issue A Refund On Depop. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Follow these steps : Tap > tap All sold items. Its that simple. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Tap > tap All sold items. Always use tracked shipping and always share it with the buyer once available. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Abusive behaviour or harassment toward other Depop users or staff.
How to Handle Depop Returns and Refunds - blog.vendoo.co Depop has buyer and seller protection that covers all transactions made within the app. Not long after, Depop transitioned to a thrifting marketplace. Depop is particularly popular with users in the US and UK. The buyer can then accept or reject your response. How does paypal know that what you received back isn't what you sent? Read our review of Vestiaire Collective, including authentication Is Etsy legit? About Depop. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection".
Vinted, on the other hand, came about in 2008 in Lithuania. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Explain your decision. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Open communication can lead to a swift resolution. Kidizen is a trademark of Kidizen, Inc. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). So in the event of an item received but not as described dispute its always one persons word against anothers. By browsing this website, you consent to the use of cookies. Also the depop profile has blocked me. Kudos / Solution appreciated. To send a full refund, follow the steps for Full refund. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Will Depop ban my store for using Sales Bot? 98. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Be prepared to walk away. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Buyer wants a refund?? You can also make offers if you want to try and bring down the price a little. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. He came and tried it.
Meet-in-person transactions. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Buyer asks for partial refund after 2 weeks. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. This application is not endorsed or certified by Facebook, Inc. If the flaw was something you missed you have options. It all hangs on whether paypal agree that the transaction was unauthorised. Ask for a refund in a polite and formal language. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Select Selling > Refund Depop fee. So, if this sounds more like you, it may be worth paying the higher fee on Depop. Follow these steps when you want to create a Depop listing. Its easy.
UK sellers: Getting paid with Depop Payments - Depop help GB Ah that's brilliant thank you so much, you've put my mind at ease!! PayPal provides buyers with 180 days to open up a dispute about a transaction. The full terms and conditions are covered in the eBay Money Back Guarantee policy. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. 1999-2023 PayPal, Inc. All rights reserved. Keep your cool and stay professional. Depop is a trademark of Depop, Inc. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Provide evidence that the claim is false and that you qualify for Depops seller protection. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund.