Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii and Mexico. A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Members; 226 February 9, 2016; Southwest Virginia Author Please note, lift equipped transportation within the United States may be arranged without additional costs. Furthermore, every senior officer inspects their area of responsibility on a regular basis. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. If you are sailing on a Holland America Line Grand Voyage please visit Essential Information (hollandamerica.comfor visa information. Listen to the menu and select the number that corresponds to the ship you are calling. Changes to your already confirmed flights (change fees and differences in fare may apply), where in the original itinerary the port is located, visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (any unused value on the original air ticket will be used to offset the cost of the new air ticket), Passport, visa or permanent resident card, Credit card you wish to use for onboard purchases. How much is the Have it all package for my husband and myself on our 28 night cruise? U.S. citizens on U.S. roundtrip or "closed-loop" cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid US passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. We seek, to the extent feasible, to accommodate guests with disabilities. These suites have a king-size bed convertible to 2 twin beds. Cruise contracts are nontransferable. Infants must be at least 6 months of age at the time of embarkation in order to sail. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Ambulatory Accessible Travel advisors may impose their own cancellation fees. Will my husband and I be able to order wine delivered to our cabin? Once onboard, please visit the shore excursions office. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. 5 On Koningsdam, Nieuw Statendam and Rotterdam breakfast is available for Pinnacle and Neptune suite guests in the Club Orange private dining venue. If you receive an Onboard Credit, you can use it for almost anything on board, including a pampering massage or other spa service, specialty restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) The Coca-Cola Package includes unlimited fountain sodas for $8.00 per person, per day. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Telephones with amplified sound or an amplification attachment for telephones in staterooms. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. In other words: I dont want to book a dining experience and then be charged for it additionally. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. It is spread by person-to-person contact. EZPay options are available in specific markets. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. Can existing bookings be transferred to the Family and Friends program? If I book a Have It All package with my cruise, that comes with Surf Voyage Plan WiFi included. We are excited to announce a new way to cruise with Holland America Line. I dont see it listed and would like to know. Please check with the shore excursion staff on board for the most accurate and up-to-date information. What is the process to make a Family & Friends Reservation? Refill your medicine prescriptions sufficient for the duration of the cruise. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Yes, we offer supervised, age-appropriate games, sports and activities on board for kids and tweens while teens can enjoy an exclusive venue and special events. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. My cruise is in January 2023 and do I need to purchase by a certain date? 3 Whirlpool baths are not available in Signature or Vista suites on Nieuw Statendam or Rotterdam, or in Vista suites on Koningsdam. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up). If you have booked your air travel through Holland America Line and experience delays on the day you are en route to your cruise due to an airline service disruption, such as a flight delay, cancellation, or re-route, that will cause you to miss your original port of embarkation, Holland America Line will work with the airline to find reasonable alternate flights to the next appropriate port at no additional air cost to the guest. In areas where chlorinated tap water is not available or where hygiene and sanitation are poor, travelers should be advised that only the following may be safe to drink: Norwalk-Like Virus (NLV) can be identified by symptoms of nausea, vomiting, diarrhea and sometimes fever. As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. All Family & Friends reservations must be new bookings only. On board, everyone has the freedom to pursue their passions, their way. Beverage Management reserves the right to revoke the package if misused. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. From time to time it may be necessary to re-accommodate booked Family & Friends and make them an offer to change their travel plans. Additionally, some port facilities may not be accessible due to stairs or steep ramps. * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. section of our FAQ. Are we able to take advantage of this great promo? If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). However, please note that requests are processed on a first-come, first-served basis. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. WELCOME DARGAL INTERLINE CUSTOMERS. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. Jockey Dean Holland has died after two-horse fall during race Crew Center is not associated with any Cruise Line, and we are not recruiting agency for crew or hiring partner. endstream endobj 54 0 obj <>stream Traveling to Canada There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. Please note: Foreign currencies cannot be accepted or exchanged by the Front Office. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. Does have it all specialty dining include the gratuity? Family-friendly options include sofa beds, Murphy beds and connecting rooms. Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the World Health Organization (WHO) or the Centers for Disease Control (CDC) to identify any specific vaccination or health precautions required for each port of call on your itinerary. 3.) You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere. Looks like you're using Internet Explorer. We remain optimistic that out approach on future sailings will become more flexible. Fully Accessible A After completing Online Check-in, your Express Docs will be displayed. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations. You can also order Beverage Packages, Champagne and other onboard gifts for any guest booked on a Holland America Line cruise. Select from Flexible or Restricted fares*. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. Jewish: A Sabbath Eve is held each week. Friends and family casino offer - Holland America Line - Cruise Critic For guests with life-threatening food allergies, we ask that guests provide detailed information to ourGuest Accessibility Department by completing a Special Requirements Information (SRI) Form. For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. To learn more about weddings with Holland America Line click here. Express Docs will show a stateroom number if it has been assigned but will otherwise show \"To be assigned\". In addition, you may also miss out on certain discounts given to Holland America Line guests that go through CIBTvisas. 200% inside/ocean-view; 200% verandah/suite. I travel alone and pay the room for 2 people.Would it be possible to give to singles some perks,like 1 free excursion, some free drinks,some coupons for the Casino,1 free specialty dinner ? SPECIALTY DINING: Freestyle Coca-Cola is currently only available on the Koningsdam andNieuw Statendam. In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. Save up to 45% on 2023-2024 cruises while earning up to $300 Onboard Credit per stateroom!*. I am counting day one as Thursday to Friday, then Friday to Saturday, Saturday to Sunday. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. To learn more about Holiday Cruises with Holland America Line click here. Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms. All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. kind regards . The companys fleet of 14 ships annually offers more than 500 cruises to 415 ports of call in 98 countries, territories or dependencies. For more than 140 years, Holland America Line has been a recognized leader in cruising. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Imagine spring break in the Bahamas, a sunny winter cruise along the Mexican Riviera or a summer trip exploring the Mediterranean together. Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. but not limited to, complimentary beverage packages, Interline, Casino offers, Travel Agent or Friends and Family rates, and Shareholder benefits. Of all the fascinating places you can visit on a Holland America cruise ship, none rejuvenates and relaxes like the Greenhouse Spa & Salon, featuring heavenly beauty and wellness rituals. By combining Holland Americas Luggage Direct onboard airline check-in and Bags VIP luggage delivery services, you can check your luggage on the final day of your cruise and not have to deal with it again until it is delivered to your door! (Reconfirm international flights 72 hours prior to your departure from home.) An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. Holland America Line Retired employees, Employees and Retirees of the Worlds Leading Cruise Lines and Windstar Cruises are also eligible. Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. In port, experience fascinating destinations on family-friendly shore excursions. Leave the cooking, cleaning and stress behind and join us on an unforgettable cruise over the holidays! On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Booked guests may now call 888-207-3536 directly to make payment or any changes to their reservation. Fully Accessible Single Side Approach Any information you can provide will be greatly appreciated. *The EDL driver's license, or non-driver photo identification, is offered in the U.S. states of Michigan, Minnesota, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Or do we have to pay for the full value of the drink? Pack enough medication. Facilities include: For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Bathtub with separate roll-in shower: SY 8068 has wheelchair access on the left side when facing the bed. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. At Kids Club, children ages 3 to 17 can enjoy an array of exciting activities and entertaining events while supervised by professionally trained staff. Holland America Line provides guests with the following link toCIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents:https://cibtvisas.com/hollandamericaline. With Bags VIP luggage delivery service, you can skip baggage claim and head directly to your ship upon arrival. Q I have opted for a guarantee stateroom. Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (prices are found in your stateroom directory). Zuiderdam. Preparing for your Holland America Line cruise is now easier, faster and more convenient. My booking agent assures me that all is OK, but there is no trace of it on the HAL website. Upon embarkation you will find a confirmation card in your stateroom indicating your seating assignment and table number (if applicable). Art Tour podcasts are available on every ship to guide you in your journey to discover the art onboard your ship. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. Q Why is a notification sent to each guest booked? Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. (Remember that checked luggage might not be accessible at all times.) A You will need to enter your name, a valid email address and a password. Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. Any changes will result in the cancellation of the entire air booking. Q I have not received the e-mail notification for my Express Docs. Please note: This service is available only on days of sailing. Rarely. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage. Youll find a select number of free sites under Complimentary Browsing.. The ship's estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Traveler advisory - Baggage fees and other charges may be directly assessed by airlines or airports. OurStandard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). Holland America Friends And Family Discount May 2023 Luggage tags are available from Holland America Line staff at the pier or at the port city airport. These rooms provide some accessible features. A: Yes. Free cruise a year and type of room depends on years of service. If tour details are not yet finalized, please check again closer to your departure date. Also, have your identification, travel documents and ticket information readily available. A It is a requirement that each guest complete the Online Check-in process and review the cruise contract to access his or her Express Docs. Payment added to the have it all,other lines include that.I see that its coming next year? However, some needs require adequate time to prepare for a guest's arrival. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. Can I add Have it All to an existing reservation? Holland America Line will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Holland America Line assumes no responsibility for the items listed above. Travel Partner Friends & Family Rate program is available to be booked through call center or any trade booking channel. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Also, a dark suit is appropriate for dinner on board ship), Sturdy walking shoes for every day use (two pairs are suggested) both leather, to stand up to rain if necessary, and a pair with a good arch support, One or two pairs of dress shoes to accompany your dinner outfit, Bulky or winter-weight sweaters or jackets, Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking), Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced, A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises), Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers, Your camera film is available just about everywhere you will visit. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. PDF Holland America Line Air Rates/Taxes and Fees Air rates will be quoted at the time of booking. Each Holland America Line vessel offers wireless access throughout the ship. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Certain ship transfer operations (i.e. A:Yes. Please contact the ship's Medical Center for any medication requiring refrigeration. Is the employee involved in the F&F booking process? It's the easy, hassle-free way to travel to and from your cruise. Air prices are nonrefundable (no money back). PLEASE NOTE: WHTI-compliant documents are only acceptable for entry or re-entry into the United States. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Is that correct? Choose from more than 150 items, including a festive bottle of Champagne, specialty dinner, luxurious spa treatment, bouquet of flowers or an onboard credit. As we continue to review our restart protocols we are now able to allow guests using oxygen concentrators or undergoing peritoneal dialysis on all voyages. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier. U.S. Department of Transportation Cruise Line Incident Reports. General Overview: Interline rates are special discounts for employees of commercial and cargo airlines (including air traffic controllers) and Employees of GDS supplier companies. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. If you have purchased a transfer through Holland America Line or have booked a Land+Sea Journey and require a lift vehicle, please have your traveladvisor communicate with our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your Land+Sea Journey. The Centers for Disease Control have put together two short videos to make your travel safe and more enjoyable. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. Holland America Friends And Family Pdf - Fill Online, Printable The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under biosecurity control. Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. Open your web browser and type Login.com. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or [email protected]. Create your account now! Your luggage will follow normal processing and loading on to the ship from this point. NLV typically runs its course in 24-48 hours without serious or long term health effects. Our accommodations come in an array of sizes and configurations with family-friendly options such as sofa beds and connecting rooms. Does that make sense? These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head. hbbd```b`` qd5@$:+``/`a0&WHG}l7Xo4N v\ FF2 : Q What does the email notification from Holland America Line look like? Use a check mark to point the choice where expected. The Quench Beverage Package is limited to 15 non-alcoholic drinks daily. Unlimited non-alcoholic beverage. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or [email protected]. Fully Accessible Single Side Approach An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. For more information, or to sign up go to www.maketraveleasier.com/Holland or call 18778470045 to speak to one of our customer service representatives. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Express Docs Issued now for all Family & Friends bookings on sailings departing after May 9, 2009. Portable cribs will be supplied with sheets and a blanket and do not require bumpers, as they have mesh siding. Link to comment Share on other sites.