I was recently at the Visionworks in San Tan and had the best experience. I spent $929.95 on Apr 18, 2022. You have 100 days from the date of purchase to return the product for a refund. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. Please see below. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do.
DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp 100-Day Guarantee | Visionworks Excellent service! We do not send replacements before we receive and inspect the returned merchandise. Which is unfortunate, given the generous nature of it. Thank you Visionworks for making this a great experience. TIA. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. In our lab tests, Eyeglass Stores Will not open as website state. HD Vision Works can help you locate your nearest Authorized Service Center. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Visionworks offers a "Love What You See Guarantee" - you can return your glasses within 100 days of purchase for whatever reason. Returning goods in-store is the most convenient option whenever you need to return a purchase. The promise date on the glasses was May 23. Tip for consumers:Do not use visionworks! I could hear everything patients were saying since the door was wide open when the telehealth providers were communicating with me. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. The glasses I received were not usable. The lab stalled because they lost the frames I provided. LensCrafters return policy online is very simple, . My glasses were ordered in December! When we checked prices over the phone at Costco Optical locations across the country in March 2023, we found that single-vision lenses start at $62 on average and frames start at around $58 on average. Products used:Optometrist/Prescription Glasses. Your email address will not be published. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. They also dispense contact lenses. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. She helped me in every step of the way. You can contact Visionworks by phone or visit a store to return or inquire about a product. What could go wrong???? Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. If you do not have the return form, we will provide it together with your RA number. So, why hasn't someone tried to call again? 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. and our Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. I think they are are great because they smile. The appointment was confirmed. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly Reactivate now I ordered two pair of glasses. Sit back and relax while we do the work. Unsubscribe easily. That star should not be here.
Eye Questions and Answers | Visionworks If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. What vision plans do you accept online? The script in the glasses was wrong. This was the worst unprofessional disorganized. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. The worst customer service ever known in the history of eye glass wear history. We will exchange TV if it is damaged in shipping free of charge. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. Can You Return Prescription Glasses? Before jumping on to the sue them boat, exhaust all your other options first. We dont recognize that sign in. Finally was done at 245! However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. Even if it cost a little extra it's worth it. Asked me to call corporate line. We value your privacy. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. And the gentleman behind them made some snotty comment about me. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. I wanted to contact someone to ask why and confirm the correct appointment time. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. How do i get a copy of my bill from the last visit? BBB Business Profiles are subject to change at any time. Just follow the support agents instructions. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Once we have received the item (s) we will provide you with a refund. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. Upon entering the store EACH TIME we were left standing there unacknowledged by anyone. Exact information about Visionworks return policy is a bit tough to find. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. account information here.
A Rundown of the Visionworks Return Policy - DoNotPay LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. State the reason for the return in the area provided on the invoice. Does Visionworks Offer Free International Shipping. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. Currently, they do not offer a way to track your return or refund process. Horrible Horrible. After two weeks I checked status and it had changed to pending/delayed. Verification can help ensure real people write reviews about real companies. I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. Extremely disappointed. After 4 return visits, my prescription was still wrong. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Visionworks does not state on their website how to go about making a return. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Ad-free.
Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline Never doing business again with that kind of attitude.
The return policy lets you exchange your glasses for another style or color, or get a refund. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers.
Visionworks : r/optometry - Reddit All product returns require a Return Authorization number (RA#). Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. We do not apply a refund credit to your new purchase. Even today, the day of my appointment, I received an email and 2 texts reminders. However, Visionworks offers a 30-day return policy within which you can return your order.
Eyeglasses Warranty - How to Take Advantage on It I find this behavior unacceptable. This store sells frames, sunglasses, lenses, and accessories. After 4 return visits, my prescription was still wrong. The Visionworks return policy also states that if you bought your items on the website or at one of the retail stores, you have a Money-Back Satisfaction Guarantee. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. Visionworks offers a simple 30-day, money-back guarantee. I returned after 3 days - wrong prescription - told it was my fault. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Care taken to fit frames and lenses correctly. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. I visited visionworks with two family members on at least three occasions. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. Unfortunately the exact frame and color was not available. What can you do if the frame doesnt suit you? I told her that I wasn't aware they had tried to contact me. Price paid for this product. Now ups is investigating but visionworks says they will not replace them if they say its delivered. Support . I picked out some more glasses that was cheaper. I have yet to receive my sunglasses as of Dec 30th. If you dont understand something, dont worry about it, simply write it down in the comments section. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. Well guide you through the process. Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left.
Free 100 Day Returns Guarantee | Vision Express 22% of 119 complaints were resolved. Step 2: Choose the styling for your return policy. Customer service Has anyone returned their glasses? I did so, and made an appointment for 12/12/2022 at their Summit Fair location. Return shipping Shipping charges are non-refundable. If you feel you have received this message in error, please view our customer care All featured frames come with a one-year worry-free warranty. Horrible.
Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. The young lady was very helpful. They owe me a case and 600 as far as I'm concerned. A link has directed you to this review. I waited another 15 minutes before I was greeted by anyone. How Does the eBay Return Policy Help You Deal With Unwanted Items? When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Are they there just to test and collect insurance money. Please also share your experience in the comments section so that other customers can benefit. Not worth the sale. Additionally the requested refund is being processed. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. Unsubscribe easily. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account I had told him I get ocular migraines and was having a slight one and he truly made it worse. The customer service is terrible and there is no standardized system for tracking orders. Safety gear: You should never be bullied anywhere. Its totally understandable to be frustrated and exhausted by the process of requesting a return. I have tried to visit this store 3 times. I would also appreciate someone contacting me with an explanation. When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. Refund is issued based on the value of the merchandise returned. My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. That an email would be sent to keep track of order. All the franchisees are limited by the corporate control/oversight. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. Tell the customer support representative about your issue. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. They overbook and provide the less than professional environment. Keep in mind that the time can vary depending on the type of refund. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I was warned by several co-workers to not deal with. I emailed customer service and told them the reflective coating on my new glasses was not performing.They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response. To reschedule to an appointment that actually makes sense. She was friendly and knowledgeable. However this is a drastic and serious decision that should not be taken lightly. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person No one say hello we will be with you in a moment. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. Address your return to the address listed on your invoice. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted.
Read Customer Service Reviews of visionworks.com - Trustpilot Quality of service from sales help. I am so glad they have a structure you can go to. Your username maybe be your email address. I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection.
Visionworks Return Policy [2023] Return Policy Guide Eyeglasses must be returned in the original packaging and in saleable condition. Guaranteed. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Don't order from Visionworks if you must have the glasses in a timely manner. Thank you visionworks. Everything You Should Know About the EZContacts Return Policy. I visited Springfield, MO Visionworks on May 9. I returned back to office with no further assistance provided.
4 Things To Know Before You Buy Glasses From Costco Optical - Clark Howard You can only contact the company and inquire about the return process. Really awful customer service through this company. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Visionworks. Your email address will not be published. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Thank you, you have successfully subscribed to our newsletter! Its taxing. The on-line is not helpful either. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? ConsumerAffairs is not a government agency. Visionworks staff mismeasured my progressive lenses for middle distance. Retrieve your username. Alluding that this nonsense is all my fault. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. no I did not pick them up. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. Initially I was told they would be done by Jan 9th. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot.
Can You Return Prescription Glasses? | Visionworks After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. Tip for consumers:Was advised I'd have our glasses within 14 days. This was far too unprofessional. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. Worst shopping experience I have ever had. Influence-free. We still dont recognize that sign in. Frame finder: Yes absolutely! They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. Yes, so bring your Visionworks receipt or proof of purchase with you. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. You wont get them for MONTHS! It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Privacy Policy. So disappointed and disgusted. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled.
Visionworks of America: Reviews, Complaints, Customer Claims I actually had left America's Best. or email me? Contact lenses: The staff and front desk crew were friendly but *************************** was as cruel as it gets. Copyright 2023 Consumers Unified LLC.
Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch Don't worry if you don't understand something, simply write it down in the comments area. Each time has been worst than the last. I do recommend this company. All TVs over 26" include in-home service. They were to call me to fix an appointment which they never did. I made an appointment 2 weeks prior. I waited another week and still no update. I could replace the original but not upgrade. I once again call and she says there is no order. No explanation - no eyeglasses. They can be contacted through this number: 1-800-784-7427. Claim your profile to access Trustpilots free business tools and connect with customers. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. Reset your password. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Complete disrespect of my time. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. If I could give a zero star I would. This is not right at all. This did not happen as of this morning a week later insurance company has received nothing. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. I got new glasses last week and the frames are too tight and they basically said oh well too bad. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The workers were quick and knowledgeable. Browse glasses, sunglasses and contact lenses from Visionworks. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. Unlock for unbiased ratings and reviews for products and services you use everyday. Return Policy Visionworks gives you 100 days to try out your new glasses. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. A member of management has reached out to ******** to invite her in to look at other frame options. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Wed like to thank ****** for allowing us to assist in resolving. They have to do some digging and get back to me and then they never get back to me. Really? What Is the Visionworks Return Policy? Take the printed label from your printer and attach it to the package. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at
[email protected] to obtain an RA#. And also they didn't tell me what my co pay would be before the tests. View more information about our in-network insurance policies. Follow-up service (e.g., frame adjustments, repairs, cleanings). All of the stores sell frames, lenses, sunglasses, and accessories. The staff was very patient and helpful. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. Check out how you can: We have helped over 300,000 people with their problems. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. I never heard back from the store for weeks. Thank you again Isaiah! The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Victoria helped me select my glasses. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork.