02:48 PM, on 03:34 PM, on It took 2 full resets before the box started working again. Follow these steps: Turn the power on using the switch found on the back of your box.
The Ethernet cable is securely connected to the Ethernet port. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. I'm really glad to hear you've received the new box and all appears to be well. All rights reserved. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. You can restore your box back to its factory settings, letting you start again from a clean slate. It is described at. For help with your TalkTalk TV box, channels and apps. All rights reserved. on If so have you had a chance to test it yet and with large recording on in 4K? However, this time, that remedy does not seem to work. From My Account you can also check your connection and test your line for any issues in the Service Centre. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If this does not do the trick, then your device may be due for a software update. Hi John. It is a bt youview box. 23-04-2019 www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. There are various different levels of reset modes 2 (factory reset keeping recordings) . 13-04-2020 YouView TV Ltd 2023. 01-05-2019 Release the down button and press the power button to say yes. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. This site uses cookies. Model number 91-00438. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. The broadband still keeps dropping. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on If you want to continue, just enter the numbers shown on the screen . 15-12-2020 04-04-2020 Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 05-07-2022 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Go to the Information & Reset sub-menu. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now.
Youview Box stuck on please wait Digital Spy Humax say that the failure rate is within industry norms, but they would, wouldn't they. Switch power off by removing the power cable. All rights reserved. Either way, the box is effectively dead. Leon, did you use the delete recordings option or keep them? Yes I received my new box and it all seems to be working fine. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. It is described at. on Which youview box model is it ? I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. T1000 boxes have a reputation for premature hardware failure. 04-04-2020 04:00 PM. I am now trying a full factory reset. At that time, I switched it off and left it unplugged for a minute or two. Thanks. With regards to the non loading, this is normally a sign of a catastrophic failure. 06-05-2019 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Thankfully most of the programmes were also recorded on my freeview play box. on Worked fine until last night. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Then find your instructions below. Any suggestions/information gratefully received. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If you're not and you don't, it's time to go shopping. If youre using Powerline adapters, make sure these are connected also. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. You view box stuck on loading page. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Ive done a factory reset to no avail, any ideas?
I'm with PlusNet fibre using a TalkTalk box. 21h23, on
OpenReach engineers to the house. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 12:11 PM. 04-04-2020 It just seems to get stuck on the YouView loading screen forever. Until I saw this thread, I was blaming that for this symptom. We need to access Maintenance Mode from the start up screen. Are you currently in a TV contract with BT ? The hard drive sounds like its trying to do something but nothing happens. Very happy. 12-04-2020
Box stuck in nearly ready - YouView Support Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 20h29. 14-12-2020 I've seen a packageremoved when a fibre upgrade has been done. 10h40. I can't tell you what the model or software .
Solved: Youview box stuck on loading screen - BT Community 24-04-2019 With regards to the non loading, this is normally a sign of a catastrophic failure. 16h45. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Sign in or register to get started. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 17h16 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. To have two die on you like this sounds like very bad luck. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Worked fine until last night. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 22h00, on Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Thats not meant to happen. Ive made quite a few recordings, although none in 4K yet, all with no problems. Until I saw this thread, I was blaming that for this symptom. Hi, thanks for your reply. Glad our loyalty colleagues were able to help. Need help with these connections? When I powered it back on, it seemed to work again. 15-12-2020 17h07. (Yes, I have pressed the 'Me Too' button.) 04-04-2020 Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. (As fine as they ever do on my poor internet connection lol). Youll be greeted with a friendly Hello telling you that your box has restarted. If youd like to join in, please sign in or register. The third one might be fine. We have a tv contract with bt.
You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. on Select Software Information. I've tried that about 15 times now, to no avail. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. 16h55. on 14-12-2020 We can't get past the message Freeview Loading. Give it a couple minutes to get itself ready and then it should load as usual. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. The different options available are displayed below. 17h06. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. mode 4 (interenet reset keeping recordings) are the ones to consider. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Switch on the power switch on the back of your box and a red light should appear on the front. My YouView box no longer starts up. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? (Although i'm not sure why the drive would affect the 'settings' menu)? A YouView Box FAQ. Factory reset, keep recordings. We know how important recordings are so we do offer options to keep your recordings. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 03:09 PM. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Maintenance mode is used to recover your box when something has gone wrong with it. However, this time, that remedy does not seem to work. 12:54 PM, on IThanks for that, I'm surprised it lasted less than a year. 04-04-2020 All rights reserved. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. My box has a repeat problem. They are known for gradually dying like this. We use cookies on our website. Not sure what box model you have? Unplug and reconnect power to yourbox. Update 2: Have tried software reset (recommended) and both factory reset options. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. You do not have permission to remove this product association. Hello. 04-04-2020 I'm happy the new box is working well.
Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. If you speak with our customer loyalty teams they can add This to the account for you. / 3.3.168: Complete: BT: I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Release both buttons a few seconds after the BT logo appears on the TV screen. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Read our cookie policy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing.
Latest box versions - YouView Support Access from your Country was disabled by the administrator. 01-05-2019 See our connection guide. You would be indeed wise to get your money back. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I've arranged for a replacement box to be sent and returns packaging to return your existing box. Visit our full contacts page here. Visit our full contacts page here. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Make sure you keep the box in standby.
Box stuck on Loading YouView Community David Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. This first happened about a week ago. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Take a look at the forum I mentioned.
youview box trouble Digital Spy Sorry you are experiencing a problem with BTTV. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. 11:52 AM. More info. Youview box used to work, no problem with other gadgets. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box.