9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. PDF REGUS Business Centre Service Agreement - SEC.gov The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Regus flagged this review for containing harmful or illegal content.Read more. We use dedicated people and clever technology to safeguard our platform. It's an automated process. As you did not process this correctly, the agreement continued an additional month. *Ts&Cs apply; participating locations only. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Avoid at all costs. There is non existent customer service department. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Flexible Workspace Designed Around Your Needs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. This review was chosen algorithmically as the most valued customer feedback. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. So last week I logged in to cancel my membership. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. However, we will ask you to go through some security steps as part of our fraud-prevention policy. DO NOT give them your payment info, DO NOT sign with them. The company left an official comment to this complaint. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. They charge an excessive retainer fee. We will then confirm your retainer refund date and amount in return. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. You should receive your refund within 30 days after your agreement end date. All rights reserved. Service 110 Value 107 Shipping 48 After being in my new office they are increasing rent by 8.7%. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Regus helps businesses find and create the right workplace for their people. This company offers executive suites & office space, virtual offices and meeting rooms. think about how low this company is. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Please remember that the retainer is refundable at the end of your agreement. Need to file a complaint? Your satisfaction is very important. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Professional rooms for your next training session, interview, or pitch, wherever you need it. Company CEO: Linda Worthington This is really bad customer service. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. (Sandra, I used the portal at first, however, your system made an error.) BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB is here to help. Don't be fooled by that. Please remember that the retainer is refundable at the end of your agreement. We also ensure all reviews are published without moderation. I was using virtual office space. I would love the opportunity to help further but havent been able to identify your account. Requesting your refund is easy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Avoid at all costs. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Thats no big deal, makes sense. Submit a complaint and get your issue resolved. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Our coworking spaces are designed with collaboration in mind. 1. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Hard revenue focused. You will regret signing with Regus. I still didn't get my retainer back. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Why take the Change Management training from Reform Skills Inc? Lease period: April and May 2018 This will ensure the agreement ends at the current final date and will not renew further. Regus in Waukesha, WI 53188 - (262) 832-3700 Don't be fooled by that. Once they sell you something that will be the end of you being treated as a valued customer. Regus is a scam. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Find event and ticket information. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Thank you, Lorraine Brule Global Customer Service at Regus. 8. Paid for parking online and have now received parking ticket from private company. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Unacceptable billing practices. Sent numerous emails to account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You should receive your refund within 30 days after your agreement end date. Transparency is very important to us, and all services can be opted in/out through your online account. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Regus does not communicate with customers via telephone. I was a customer with a licensing agreement set to expire on December 31, 2022. Find event and ticket information. Any that you do not require can be opted out through your online account. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. (Update) Do not delete my post! Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Best, Lorraine Brule Global Customer Service at Regus. Office staff are always friendly. Hi Mike, Im sorry if you felt the need to escalate this. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We may have received incorrect data. Regus Reviews - 265 Reviews of Regus.com | Sitejabber If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? With whom I spoke until now? By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Become better managers and business leaders by achieving optimal personal and business performance. We appreciate your business. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Verification can help ensure real people write reviews about real companies. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I would love the opportunity to help further but havent been able to identify your account. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I am so frustrated. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. They signed me up for things that I didn't ask for - didn't realize it in the fine print. According to its policy, the retainer took 30 days to get back to the tenant. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com I would love the opportunity to help further but havent been able to identify your account. After being in my new office they are increasing rent by 8.7%. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Be part of a vibrant coworking community with dedicated desk or hot desking options. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I already enter my bank information twice. Available for as little as a day, or as long as you need. Its an automated process. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. They said usually they will refund the retainer one month after the lease is over. October 8 Need to find a different location? Of course, she did not reply to me yet! One time I was waiting on the phone for almost three hours. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Log in to access all our services and products Email. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. After investigating we noticed that your online request was missing. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. She apologized to me and promised me to rush to send me it by coming Wednesday. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We may have received incorrect data. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Share your photos and videos with others to prove the truth of your words. If it has been longer than 30 days, please get in touch so we can investigate further. This review was chosen algorithmically as the most valued customer feedback. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. 6. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! same goes with debt collector from malaysia that emailed me abt 3 months ago. I told you my account number is 9054006! The additional increase in your monthly fee is due to the annual indexation. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? One business week has passed since I post it here. Thank you, Lorraine Brule Global Customer Service at Regus. Hi Hannah, Im sorry if you felt the need to escalate this. Regus Management Network Reviews, Complaints, Customer Service Theyre a great place to connect with colleagues, clients and other like-minded businesses. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Unacceptable billing practices. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. We find it very unfair that for this reason you post a very visible, insulting and untrue review. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It won't go in any direction! Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. She promised me that I could get it on October 19 because it took 48 hours. Turned up at 450 Bath Road, Heathrow. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. I was a customer with a licensing agreement set to expire on December 31, 2022. We ask all our customers to add an automated payment method to their account. For a break between calls, browse the development's many shops and restaurants, or explore the . The complaint has been investigated and resolved to the customer's satisfaction. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We did not put a "2000 dollars bill in front of you". GO LITERALLY ANYWHERE ELSE. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Ts and Cs apply. Develop, apply and embed the knowledge and skills acquired by this program to your organization. This course is a must for every manager who aspires to be a leader and a success in his or her career. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Customer service is simply poor. I still did not hear anything back from them. I called them again, which procedure took my time for 3 hours. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. same goes with debt collector from malaysia that emailed me abt 3 months ago. 2. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 So now you can enjoy more, for less. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I called Regus account desk and Dom S. got my call. I am a small business and cannot afford any of this. Such companies should not exist. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! They would not remove the items that I didn't want. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Their billing is confusing, they billing customers one month ahead. Regards, Sandra Melody Head of Customer Services Regus lacks personal approach The centre's staff are friendly and helpful. Companies can ask for reviews via automatic invitations. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. International Association of Better Business Bureaus. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It made me crazy and I asked him to talk with Myesha or Dom. Absolutely unacceptable behavior. If you were to take direct space or a sublease you would also see these fees in your rent annually. Ts and Cs apply. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If it has been longer than 30 days, please get in touch so we can investigate further. This is a multi-location business. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I contacted them about how processed my case after paying the fee for a virtual office. *T&Cs apply. Anyone can write a Trustpilot review. You should receive your refund within 30 days after your end date. I sent Regus how my retainer process is going? Originally, total costs 20k THB, but end up with 50k THB. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. but when u need support / CS to talk and solve ur problems its literally non existant. And we have the solutions to help you work this way. This does not affect customers who have a permanent space as these are reserved specifically for them. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Regus always emphasized that it keeps its policy. I cannot stress enough the lack of professionalism and poor service. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Anyone can write a Trustpilot review. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If it has been longer than 30 days, please get in touch so we can investigate further. This will ensure the agreement ends at the current final date and will not renew further. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! The company left an official comment on this complaint. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience.