If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Discussion. The wires at my rental property are on the ground. Call us anytime at. Eastand Royal - Vice President of Customer Experience - LinkedIn This post was marked as solved. Create an account to follow your favorite communities and start taking part in conversations. Responsible . According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Report Issues with Your Xfinity Services - Xfinity Support Where or how can I report this? . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do you get straight to a representative? Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Can you direct message us your name and address, please? View the Xfinity outage map and find out when an area will be back online. It has been severed months ago and left hanging. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! However, its critical not to cut into a power line, as you know. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. I have a downed line in my front yard. How do you fix an exposed wire without electrical tape? Jul 2007 - Sep 20169 years 3 months. This option is available 24 hours a day, 7 days a week. Not a word either by phone, email or through the support chat since then. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Who is responsible for cable line from pole to house? I'll bring it to the attention of a board admin, I know that doesn't do you any good now. This website wants shut Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. I think it may be the original phone line. Please send us a direct message to "Xfinity Support" with your full name and address. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I am an Official Xfinity Employee. I hope youre having a great week so far! Scroll down and select Manage Internet. X | `>`. Create an account to follow your favorite communities and start taking part in conversations. Dial 333 to get connected to a customer service representative. Do not send the firewall logs as an attachment. They have been hanging very low for over a year. It is to be expected when weather conditions are severe. If you have questions about your services, we're here to answer them. Welcome to the Xfinity community! A drop-down list appears. Whenever there is an outage, your first step is to report it via email or twitter. Rod Furlan is a crook and Thief and should be held accountable. It's not the power line and I don't think it's the regular cable either because there's no service outage. Our community is your official source on Reddit for help with Xfinity services. A recent storm brought down a tree which took down one of the above ground cables by my house. That's not what we want to see! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. For immediate assistance, check out the Xfinity Assistant. Exposed Line/ Wire - How To Report & Things To Know From AT&T Electric Lines that run from the utility pole to your residence. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. To qualify for the credit, customers must: 1. An official employee, such as myself or whoever is first available, will respond. Provide your account info and say, Line is down., Dont have AT&T service? Comcast does not do tree trimming. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Woman battles Comcast over downed line - WSAZ Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. What to expect: Your complaint will be posted online in a public database. Talk to Us. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Hi, @user_af7a95. To confirm, are the wires in question still low-hanging by chance? Who Do I Contact About Downed Phone Line In My Backyard? In the top right corner, you'll see a little chat icon near the bell icon. I will post again here when/if I receive a reply or action is taken. Wires down in your yard: Who is responsible? - ABC27 I am at a loss. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. A woman in Huntington says she contacted Comcast several times about a line. Thanks. 2 1 RR ryanray.rr81 Visitor 2 Messages i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I would like to report down wires in my back yard for the second time. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. We've had a downed wire touching our building for about two months at this point. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Downed Wires | Baltimore Gas and Electric Company Comcast Xfinity Outage Map Is The Service Down? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Report a downed power line - Pacific Gas and Electric Company Here is a list of frequently requested telephone numbers: Cable. Your IP: Our team can help get that line raised. Immediately Call Emergency Services. Report an issue Select Chat. A: Cable and phone wires dont carry current, so its safe to remove them. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. and our Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. For immediate assistance, check out the Xfinity Assistant. Update on June 10, 2021. Let us know. Like. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Companies respond better when others are watching. Low hanging main line cable | Comcast Business Support Community Youve reached the best place and perfect person to help with virtually all of your account needs! 70% of power outages are caused by major weather. Stay at least 10 feet away from the wire and secure the area to keep others away, too. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. How do I report a downed telephone line? | AT&T Community Forums I also appreciate you taking a moment out of your day to reach back out to our team! When asked if you want to order new service, say "No." Should you experience further issues, please create a new post.