Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). peanut head. 5.8 What is your limit of liability towards guests? In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. Dining times may vary slightly on port days due to shore excursion departures. Please note that any bookings made onboard will be subject to these booking conditions. Our own processes and procedures change in line with those policies. You must also give us details of any relevant insurance coverage you hold. At times, we may offer promotional GTY offers. By continuing to browse the site, you agree to the use of cookies. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Royal Caribbean Cruises Ltd. do accept all major credit cards. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: [email protected]. Sign in or create an account. We logged on and an outstanding balance of 26pence was showing. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Celebrity Cruises fleet of ships offer more space, more options and more luxury, including 29 sophisticated restaurants, bars and lounges and state-of-the-art theaters and entertainment. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. All airlines operate a non-smoking policy. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. From August 2022 Travel + Leisure, published by TI Inc. Please ask for this document and keep this document safe with your travel documents when you travel. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. . We may record calls to our call centre for quality and training purposes. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For full details please refer to our website. Your table number will be confirmed in your stateroom at the start of your cruise. Gallery . You must ensure that you are using an up-to-date brochure when you book your holiday. Posted December 31, 2018. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. All Rights Reserved. If you booked before 8/1/2010 it is still 70 days. 5.6 Can you refuse to allow me to travel? Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. Any liability, including environmental damage from drone usage is the guests responsibility. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. The holiday will only be cancelled on the date we receive the i cancellation. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. Please contact your Personal Cruise Specialist or your travel agent for further details. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. I just talked to a Captain's Club rep. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. Forums. We will do so as soon as we become aware of the error. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. 5.12 What other conditions apply to my holiday. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Book now for the best price and offer guaranteed from 150pp deposit. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion).