Any time you communicate, frame it in a way that focuses on the customer. Doordash Top Dasher Requirements, How it Works, What it Means? ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} You can get six or seven one star reviews per 100 and still keep Top Dasher. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. Apologize to the customer and then apologize to Doordash. The only instructions I was given was leave at door at that's what I did! Theres rarely anything to be gained by calling them out or getting nasty with them. Knowing what I know, unless the service is dreadful, I dont have a choice but to rate five stars. Some dont agree with the tipping system. Is yours the white house with the Subaru in the driveway?. Salary/Benefits. If I gave him 4 stars, thats a path to certain deactivation! Another question you can ask is, would the customer like a knock at the door when the contactless delivery is completed? You can find your ratings in the Dasher app. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . Extremely late orders are the most common violation you may receive. Doordash is your customer, not your boss. They just say whatever to make people happy and get off the phone. When youre trying to explain a potential problem, it can actually make the customer more likely to look for a problem. 3.3 out . It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. Is doordash worth it Press question mark to learn the rest of the keyboard shortcuts. Dont be worried. Accepting and Declining Doordash Orders: Does Acceptance Rate Matter? If the customer does not give you a perfect 5, your ratings go down. This idea was inspired by this Lyft policy. There are customers who do dumb things. Means nothing until you get 100 ratings. It indicates the ability to send an email. There are those who have an extremely tight budget. There are a lot of reasons people dont tip. Dasher (Current Employee) - McAllen, TX - March 1, . Two, it communicates I care about what Im doing. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} DMCA Copyright 2020 The Rideshare Guy. So, ratings from three months ago may not even affect the driver's standing. 63 Proven Tips: How to Make the Most Money Delivering for Doordash, Doordash Taxes (2022): The Complete Guide by a Dasher for Dashers, Doordash Driver Support: How it Works and When to Use It, Doordash Deactivations, Completion Rates, Late or Incomplete Deliveries. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? They rush you to the store to wait even the store hasn't confirm the order yet. The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. Please note that The Rideshare Guy has financial relationships with some of the merchants mentioned here. If you liked the service, be sure to rate us 5-stars! These persuasions lead to a phenomenon called Goodharts Law, When a measure becomes a target, it ceases to be a good measure. People just want their food. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Good luck trying to get ahold of someone in the Door Dash corporation. On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. The order may be an hour late by the time you get it. A number of brokerages have weighed in on DASH. If there are things that may create issues on the delivery, let the customer know. So if you have 4.55 and the customer thinks 4 out of 5 stars is good, they just brought your 4.55 down. 1.0. Doordash pays on a delivery by delivery basis, not hourly or on a salary. We look at acceptance rate, how it works and if it matters. (This is the average Dasher rating). On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. In addition to this, Drive orders, orders that are placed by the restaurant that originate on the restaurant's order platform, do not generate a rating for the driver. Not providing the ability to challenge issues with this critical rating is ludicrous. Memes can sometimes backfire, so use caution. Or maybe weather is slowing things down, Ill let them know as well. Be careful about whether any meme can be seen as offensive by the customer. Its a frequent topic in Facebook groups and message board conversations. Do you know how many consecutive 5-star ratings you need to increase your score from 4.4 4.7? Doordash has actually limited the ability to send memes, by switching to in-app communications with customers. "It was very, very, very heartwarming." ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} The pay is really low and the pay per order is mostly not making sense in my area. DoorDash Employee Review: Unfair scoring system | Indeed.com .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} NEW DoorDash Dasher Ratings - YouTube However, for others in oversaturated markets, Top Dasher gives you the ability to Dash Now at any time. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} Finally, the rating system is imbalanced and hurts delivery drivers. Indeed.com estimated this salary based on data from 1 employees, users and past and present job ads. I sincerely enjoy my work as a Dasher, but let there be no doubt, I am here to maximize earnings! DoorDash has an extensive deactivation policy that outlines all the contract violations and other actions that may lead to deactivation. . "This isn't our order" I said very nicely "oh no I'm so sorry please call DD support and they will help you" I even copy and pasted the number for them1 hour later 1* I screen shot that whole conversation showing I was very professional, and I use the time stamp app (it shows the date time and address in the picture) showing everything. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. My order arrived in a reasonable amount of time. Posted on Published: November 11, 2021- Last updated: August 10, 2022. I've been doing this a long time, I know what it takes to have a high rating. Sometimes we dont realize our mistakes. I understand there are times that a customer crosses the line. Learn more about why it was the perfect career move for him, and how it all led to the EntreCourier website. Tons of great salary information on Indeed.com You may be able to work around that, but it takes a bit more work. I believe this is the most important issue issue that doordash needs to finally address for their Dashers. I know that this really is part of number one. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} Theyre doing it to be helpful. DoorDash just announced a new Dasher ratings tab, in this video I review the latest updates and fully review the Dasher ratings system so you know which ratings matter and which ratings. The good part of this is that a computer doesn't play favorites it doesn't give their buddy or a hot girl or guy the best orders it doesn't give them the best schedule it just does what it is programmed to do. Lately, I have been the victim of some vindictive idiots giving me 1 and 3 ratings. Few things are more frustrating. One of the biggest factors in a good customer rating is the food orders (or shopping) that you do accept. I don't go the extra mile for customers, but I work honestly and follow directions. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Customer fraud. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Don't waste your time calling support on this issue, there is no need too. Can I Doordash Full Time? Unfair ratings *actually* excluded? : doordash - reddit So the customer gives the food high ratings (5 stars) and the delivery gets a lower rating. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} Customers are asked two questions: Customers can answer each question by rating both on a five star scale. Shop and deliver is becoming more common on Doordash. A long delivery makes that harder to do. Youve seen Ziosks at Chilis or similar restaurants. Get started using our DoorDash sign up link here. Even when the customer is wrong, they think theyre right. Support said "oh it'll go away" well it's still there like 6 months later. So if your newdont sweat it. There are big swings when you only have a few ratings. Id like to see a system that shows you what each star means, and points out that 3 is actually average. Job Culture. DoorDash DoorDash Employee Review. Before you leave the restaurant, make sure that everything is good with what the customer had asked to be in their order. TikTok videos where Dashers have shown memes they send to customers have gained a lot of attention. He also didnt pause his ongoing phone conversation when handing me the food. Working at DoorDash: 9,135 Top Reviews | Indeed.com They also provide an opportunity to rate a variety of different aspects of your experience, including your server. Sign in. Beware that your communication with the customer can be the cause of a bad review. 1. Press J to jump to the feed. It's about time they really start thinking about taking their money makers more seriously. However, the good news is if youre taking care of all the things that you can control, youll be in good shape. Why DoorDash Drivers Get Deactivated, and How to Get Reactivated However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. You still abide by the delivery contract guidelines but will not receive a rating. Management. Think about wearing a uniform. 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This isnt about risk or mandates as much as its out of respect for the customer. Sign in. Mistakes happen. Grubhub, DoorDash face lawsuit for 'deceptive and unfair' practices Uber Eats Vs. DoorDash: Who's Better To Work For In 2023? The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. Design by SFWP. If you communicate by your appearance that you care about what you look like, it also makes them think you care about their food. Does anything about what you're picking up indicate there may be missing items? If youve received more than 100 ratings, its the average of the last 100 ratings. Theyve all had to raise their fees which maintains their revenue but their sales (volume of orders) is down. Among other Top Dasher requirements, you need a 4.7 customer rating. Spend that time dashing instead, becuase you can't use raitings to pay rent or a mortgage. I'll admit I was worried until they fell off, but it never happened to me again. Job Work/Life Balance . I give my thoughts on what it's like delivering for Doordash after more than four years as a Dasher including pros and cons of delivering for Doordash. Chicago Sues Delivery Apps for Unfair Practices - Yahoo! I was thinking of doing that thanks for the tip. This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. My non-corporate-speak ratings would say: 1 Extremely bad service. I have been a Dasher for over 3 and a 1/2 years and I have almost 9,300 deliveries to date. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} I never signed up for Uber/Lyft. Order already late when offered. Unfair pay and poor system. Remember that your total Doordash earnings include base pay, incentives and customer tips. Unfortunately, things happen as Doordash drivers that can threaten our customer rating. I'm Harry, the founder of The Rideshare Guy. The perfection required is disheartening, like the Ziosk stories. Those ratings can make a big difference in a couple of ways. The door dash customer ratings are unfair : r/doordash I went from 4.80 down to 4.64 and now it's 4.55 and it's starting to worry me because door dash deactivates account when it's gets to 4.2 or under Advertisement Coins 0 coins Premium Powerups Explore Gaming Doordash Representative Explains How Unfair the Customer Rating System Doordash Driver Review (2022): Is Doordash a Good Job? Top Dasher is a bit of a controversial thing. All you will do is increase the chance of a bad rating. (How to Decide, Then How to Do it). Theyre far more likely to rate you when something goes wrong. We can impact the customer's perception of the service we provide. Review this company. This is the first of a series of articles on different aspects of taxes for Dashers. I rarely use DoorDash myself, but I made an exception for this article to test the rating system. The default when a customer is placing an order (as of this writing) is for no contact deliveries. I represent Door Dash extremely well. 9 Most Important Doordash Accessories, Tool & Gear for Dashers (2022). Currently Doordash excludes ratings less than 5 stars that involve factors that aren't directly related to the delivery such as: My raiting bounces from 4.87 to 5. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. The Client left instructions in their order requests for a reason. We can't change customers who are jerks. His personal presentation was slovenly. Review this company. One, bad ratings can make you ineligible for the Top Dasher program. .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} If you take shop and deliver orders, know the locations that make it. Dasher . .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} One thing I look for is if the address has an apartment number. Will I need a doorcode to get in?. If you know a restaurant is likely to be extremely late, it may be better to avoid it. Whats the spot thats easiest for the customer to reach? If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. Focus on what you can control.
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